Windows System Administrator

Direct message the job poster from Crédit Agricole CIB Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets. Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by: Envisioning and preparing the Bank’s futures information systems Partnering and supporting core banking flagships and transverse areas in their large scale development projects. Providing premium In-house Banking applications. This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market. We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges. Department Overview ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Paris, London, and Asia. With over 250 people, it constitutes one of two main hubs for CA-CIB IT production teams. This setup is operated in partnership with a Service Provider, who provides most resources on site. ISAP IT Production Centre is split into 4 departments covering the following aspects: INFRA: core infrastructure- systems and network services APS: application technical support Middleware: Data services and Middleware services End-user & Transverse: End-user Services and Transversal activities, including Control Tower, Global Operations Center, and Data Security Services. Job Summary He/She will be a technical RUN expert for all Windows services in CA-CIB. As such, he/she will provide BAU support and act as the last level of escalation point for all production support activities within the Unix/Linux team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts, and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary training is imparted to the team wherever applicable. The Windows team operates the RUN activities and delivers projects for its infrastructure scope covering Windows 2008, Windows 2012, Windows 2016, Failover Cluster, Hyper-V, VMware, Altiris, VSA (Software Defined Storage), and HPE DL/BL/Synergy/Simplivity series hardware. Responsibilities An Expert has a wide spectrum of responsibilities and actions. As an expert of his/her team, he/she: assigns technical tasks and manages delegation for technical issues, animates the team to encourage collaboration and sharing of best practices, has a role in supporting technical skills development and provides training when required. supports new technologies and leverages them to provide consistency of service across streams, manages service improvements for all Unix/Linux services supported throughout the organization, documents, reviews, maintains and shares relevant technical information with the team, provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance with the SLA, implements and develops improvements based on LEAN-CA-CIB best practices, focuses on automation and optimum use of the team to improve efficiency, drives and delivers root cause for any high severity issue, reviews technology changes to identify potential risks, is responsible for problem management and resolution. maintain programmable code outlined in technical instructions and specifications for operating systems. As an experienced professional in Windows Services, he/she: supports his/her team during diagnosis when technical issues arise in his/her scope of expertise, is aware of the global IT structure so that he/she anticipates interrelationships within the organization, engages with technical peers, Service managers, Architects, and project teams on technology roadmap and projects, facilitates transformation projects and suggests future directions for new areas of improvement and change, guarantees the production readiness and license to operate of new projects and solutions, is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role, actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations, actively assists in identifying the most technically skilled candidates for open roles, technically coaches and develops partner resources to improve quality and productivity, defines the technical skillset required to support CA-CIB technologies. As the escalation point of contact for Clients, he/she: manages the daily relationship with Clients including planning, requests clarification, risks mitigation, and service quality. Legal and Regulatory responsibilities complies with all applicable legal, regulatory, and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. maintains appropriate knowledge to ensure to be fully qualified to undertake the role. completes all mandatory training as required to attain and maintain competence. Qualifications and Profile Minimum 8-10 years of experience in managing Active Directory, relevant Services. Expertise in Active Directory, Forest, and Domain Policy implementations. Knowledge of Active Directory User Services, Lightweight Directory Access Protocol (LDAP), Group Policies Implementation. Ability to write scripts (PowerShell basis) to provide ad-hoc reporting and automation of tasks. Able to review and handle the Vulnerabilities, follow-up fixes reporting from this AD environment. Knowledge of AD Promotion/Decommission process and procedures, Experience with Role Based Access Controls, Identity and Access Management solutions, and workflows. Ability to provide ownership and take a leading role in initiatives/topics as they arise. Experience with Active Directory Migration and consolidation projects. Ability to consult and collaborate with application and infrastructure teams on Authentication / Authorization requirements and integration to directory service. Ability to solve complex problems spanning multiple technologies and disciplines. Excellent communication, interpersonal, and logical skills. Customer service oriented and a strong team player. Ability to work under pressure and a commitment to solving issues. French language proficiency would be seen as an advantage. Knowledge of Windows Core OS, Virtualization Platform (Hyper-V, VMWARE), Microsoft Clustering is an advantage. Hands-on experience of Monitoring tools (including configuration, deployment) like SCOM, HPOMI, NNM, TIVOLI, etc. Knowledge and/or hands-on working experience with emerging technologies – Cloud IaaS, HP Synergy is advantageous. Work Schedule Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/5pm to 2am (winter season), or in accordance with the planned time schedule as required. If necessary, you may also be required to start work earlier or to extend working hours. May be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours. Education Requirements At least a Bachelor’s degree in any of these faculties: Computer Science Information Technology Programming & Systems Analysis Science (Computer Studies) For fair employment practices, we are keen on Singaporeans ONLY. We offer a competitive remuneration package, consistent with qualifications and experience. Interested applicants, please click on "APPLY" Visit us on: #J-18808-Ljbffr