Customer Experience Specialist

دوام كامل في Emdad Al Khebrat في Saudi Arabia

نُشرت يوم February 4, 2025

تفاصيل الوظيفة

Job Description: We are seeking a highly motivated Customer Experience Specialist who thrives in a fieldwork-oriented role and is passionate about enhancing customer experiences in the Semi-Government Sector. The ideal candidate will focus on engaging with customers in person, measuring their experiences, and implementing tailored events and activities designed to elevate visitor satisfaction. This role does not involve software or technical responsibilities but centers on hands-on interaction, event coordination, and customer-focused strategies. The Customer Experience Specialist will play a key role in driving innovative and responsive strategies that align with the organization's objectives while fostering positive interactions and solidifying its reputation as a customer-first semi-government entity. Job Requirements:

Minimum of 3 years of professional experience in Customer Experience, Event Management, or related field
Bachelor's degree in Business Administration, Marketing, Psychology, or a related field (Master's degree is a plus).
Proven track record in managing and improving customer experiences in semi-government or public sector environments
Experience in designing and executing customer experience evaluations and measurement
Ability to plan, organize, and oversee engaging customer-centric events and activities
Familiarity with the Semi-Government Sector's operational protocols and compliance standards
Exceptional interpersonal skills to interact with a diverse range of customers and stakeholders
Demonstrated ability to respond to customer feedback and implement timely resolution
Strong analytical skills to derive actionable insights from customer feedback.
Project management expertise, with the ability to coordinate cross-functional teams and meet deadlines
Valid driver's license and willingness to travel to various locations for fieldwork
High level of professionalism and ability to handle sensitive customer information confidentially
Strategic thinking skills to align customer experience initiatives with organizational objectives

Job Responsibilities:

Actively engage in fieldwork to measure and analyze customer experiences at various touchpoints
Design and implement customer-focused events, workshops, and activities aimed at improving the visitor experience.
Develop and maintain customer journey maps to ensure relevant and impactful customer interactions
Collaborate with internal and external stakeholders to promote and sustain a customer-centric culture .
Present comprehensive reports and recommendations to management on customer experience improvements.
Oversee the implementation of customer experience strategies and monitor their effectiveness.
Train and mentor staff on customer engagement techniques and best practices.
Ensure compliance with organizational service standards and policies throughout the customer journey.
Manage customer experience projects, ensuring they are delivered on time and within budget.
Incorporate customer feedback and market trends into the development of new services and initiatives.
Travel to various locations as part of fieldwork to directly engage with customers and gather insights.

Required Skills:

Deep customer empathy and a passion for delivering high-quality service.
Exceptional interpersonal and communication skills, both verbal and written.
Strong analytical and critical thinking skills for interpreting customer feedback and data.
Proficient in managing multiple tasks, events, and activities simultaneously.
Skilled in problem-solving and conflict resolution to address customer concerns effectively.
Innovative mindset to propose and implement customer experience enhancements.
Strong organizational and project management skills.
Cultural sensitivity and the ability to connect with a diverse range of customers.

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

الشركة المعلنة عن الوظيفة

Emdad Al Khebrat

See All Emdad Al Khebrat Jobs

تحسين فرصتك لحصول على وظيفة خذ دورة عبر الإنترنت على الإدارة والقيادة والأعمال التجارية ابتداءً من الآن.

Retail Management Diploma New Skills Academy

88 درهم
~~1,098 درهم~~

مدة الدورة التدريبية: Upto 10 Hours

التسجيل
Business Start-Up Level 3 Diploma Global Edulink

136 درهم

مدة الدورة التدريبية: Upto 10 Hours

التسجيل

انظر جميع الدورات

See All Customer Jobs

Customer Experience Specialist

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Emdad Al Khebrat

Digital Solutions Specialist

Digital Solutions Specialist

Carbon Capture And Storage Specialist

Carbon Capture And Storage Specialist

Plng & Perf Mgmt Specialist

Global Energy Supply Specialist

Global Oil Supply Specialist

Root Cause Analysis Specialist

Financiaplanning & Analysis Specialist

Financial Planning & Analysis Specialist

Root Cause Analysis Specialist

Global Oil Supply Specialist

Global Energy Supply Specialist

Plng & Perf Mgmt Specialist

MLWD/RSS Specialist (R&M) / DD R&M

Investment Analysis Specialist

Investment Analysis Specialist

Petroleum Economics Specialist

Technology Development Specialist

الوظائف

الدورات التدريبية

الموقع

تواصل معنا

الصفحة الرئيسية المملكة العربية السعودية Customer Experience Specialist

الصفحة الرئيسية المملكة العربية السعودية Customer Experience Specialist

Customer Experience Specialist

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Emdad Al Khebrat

Similiar Jobs that might interest you

Digital Solutions Specialist

Digital Solutions Specialist

Carbon Capture And Storage Specialist

Carbon Capture And Storage Specialist

Plng & Perf Mgmt Specialist

Global Energy Supply Specialist

Global Oil Supply Specialist

Root Cause Analysis Specialist

Financiaplanning & Analysis Specialist

Financial Planning & Analysis Specialist

Root Cause Analysis Specialist

Global Oil Supply Specialist

Global Energy Supply Specialist

Plng & Perf Mgmt Specialist

MLWD/RSS Specialist (R&M) / DD R&M

Investment Analysis Specialist

Investment Analysis Specialist

Petroleum Economics Specialist

Technology Development Specialist

لماذا تقوم بالإبلاغ عن هذه الوظيفة؟

تنبيه الوظائف الشاغرة من ليمون fresh jobs directly from websites*

الوظائف

الدورات التدريبية

الموقع

تواصل معنا