F&B Server

Company Description A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. Job Description PURPOSE OF POSITION To work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders. KEY ROLES & RESPONSIBILITIES

1. Fulfill the expectations of the Outlet Leader in regards to discipline, grooming standards and punctuality.
2. Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times.
3. Follow the LQA and Outlet service standards, whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence.
4. Must have strong F&B and menu knowledge in order to describe the dishes and advise our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes.
5. To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly.
6. Have full knowledge of the bar operation, including but not exclusive to coffees, teas and cocktails, and ensure a high-quality standard of production.
7. Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike.
8. Must follow all processes and SOP’s strictly and efficiently as instructed by the Outlet Leader/Manager.
9. Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards.
10. Recognize and acknowledge all our regular and VIP guests and their preferences.
11. Update Outlet Leader/Manager on guest’s preferences obtained during the first interaction.
12. Conduct regular quality checks to ensure guests satisfaction levels, thereafter handling feedback in a correct and professional manner.
13. Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader/Manager.
14. Perform all opening, closing and side duties and fill out the required checklists.
15. Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment.
16. Ensure proper segregation of the waste management is applied at all times as part of the Planet 21 initiative.
17. Help minimize waste, breakages and mishandling of supplies and equipment.
18. To assist the Outlet Leader/Manager in liaising with other departments such as Housekeeping, Stewarding and Engineering.
19. Take responsibility for the cleanliness of the Outlet, following a ‘clean as you go’ mentality.
20. Ensure the outlet is clean, tidy and clearance is completed quickly.
21. Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed.
22. Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets.
23. Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group.
24. Maintain complete knowledge of all F&B services, outlets and other hotel services in order to advise all guests accordingly.
25. Follow up with all necessary departmental paperwork, side duties and meet any deadlines punctually.
26. Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date.
27. Attend trainings conducted by the Outlet Leader/Manager, Departmental Trainer and the HR department with enthusiasm.
28. To maintain a positive and motivated attitude at all times during the workplace.
29. Able to account and handle cash effectively, efficiently, with integrity.
30. Carry out any other duties as and when assigned by the Management of the Hotel.
31. Assist other Food & Beverage Outlets in their operations within peak times when needed.

1. A positive, energetic and motivated personality and professional attitude.
2. Must be well-presented and professionally groomed at all times.
3. A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader/Manager.
4. Strong interpersonal and communication skills.
5. Must always have a friendly attitude, developing strong working relationships with all colleagues and Leaders.

1. Hospitality Studies is preferable.
2. Strong reading, writing and oral proficiency in the English language.
3. A second foreign language is a plus.

1. Minimum of 2 year’s experience within Food & Beverage.
2. Experience in 5* luxury hospitality.