Senior Claims Specialist (Motor)

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally. Job Description The Motor Claim Specialist will be part of the Claims team and will be responsible to support Allianz entities with claims operations to drive sustainable growth and profitability for the company. The specialist is responsible for managing and processing third-party property damage claims related to motor accidents. With over 10 years of experience in the insurance industry, the specialist will handle complex claims, ensuring efficient and fair resolution in line with local regulations and company policies. Objectives & Key Performance Indicators

1. Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
2. Attain annual claims savings set by entities annually for the team on pending claims volume and nature of claims.
3. Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
4. Maintain good Turn-Around-Time and claims service level standards to ensure end customer claims experience are met.

Claims Management:

1. Assess and process third-party property damage claims, determining liability and evaluating the extent of damage.
2. Conduct detailed investigations, including site visits, collecting evidence, and liaising with repairers and assessors.
3. Negotiate settlements with third parties and their representatives, ensuring fair compensation while minimizing costs.

Customer and Stakeholder Interaction:

1. Communicate effectively with claimants, policyholders, repair shops, and other stakeholders to facilitate the claims process.
2. Provide regular updates and clear explanations to all parties, ensuring a transparent and customer-focused approach.

Regulatory Compliance: Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements. Stay informed of changes in laws, regulations, and industry best practices related to motor insurance and property damage claims. Documentation and Reporting:

1. Prepare comprehensive reports and maintain accurate records for each claim.
2. Analyze claims data to identify trends and opportunities for process improvement.

Collaboration and Team Support:

1. Collaborate with internal teams, including underwriting, risk management, and legal, to support the overall claims process.
2. Mentor and provide guidance to junior claims specialists, sharing expertise and best practices.
3. Engage in professional development to enhance skills and knowledge.
4. Contribute to initiatives aimed at improving claims processes and customer satisfaction.

Qualifications and skills:

1. Professional certification in insurance or claims management.
2. Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance.
3. More than 7 years of experience in motor claims handling, with a focus on third-party property damage claims.
4. Extensive knowledge of Singapore's motor insurance regulations and claims processes.
5. Strong analytical, negotiation, and problem-solving skills.
6. Excellent communication and interpersonal abilities.
7. Ability to manage multiple claims efficiently and independently.
8. Proficiency in claims management software and Microsoft Office Suite.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow. #J-18808-Ljbffr