Walk-in Interview 5 February 2025: Customer Service Officer (Johor)

Walk-in Interview 5 February 2025: Customer Service Officer (Johor)

• To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirements in accordance with the Bank's internal policy.
• Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
• To assist in referral and cross-selling of deposits/investment/insurance/Wealth/Takaful products & cross-selling activities towards achieving branch targets.

• To assist in referral and cross-selling of deposits/investment/Bancassurance/Banca Takaful products & cross-selling activities towards achieving branch targets.
• Prevention of Fraud and Losses (internal and external).
• To effectively control and monitor costs as per approved budget.
• Achieve branch Transactional Fee-based income target as given.
• Achieve branch Lead Generation Fee-Based Income target as given.

• Onboarding of account opening, customer enquiries & customer requests for change of personal details in compliance with onboarding process and policy.
• Ensure adherence to compliance on FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
• Manage cash holding efficiently, as main/primary custodian for cash in vault, cash deposit terminal, and ATM including checking and authorizing ATM Daily Summary Book.
• Monitoring of ATM for any discrepancies, ATM card stock, security items, maintenance of cheque book register, stamp on hand, and other security items assigned by ABM/BM.
• Check and review error correction and checking of daily vouchers.
• To verify overall cash balancing, related critical reports, and cheque confirmation.
• Processing of daily Incheqs/OCS cheque as per procedures and guidelines.
• Protect the assets of the branch and ensure its proper outlook (internal and external).
• Ensure that your branch back-up power supply is available at all times.
• To monitor GL entries and ensure timely reversal.
• Ensure compliance with Branch Manual, BNM regulation, and other statutory regulations.
• Ensure proper dual internal control and efficiency are maintained to prevent fraud and losses.
• Ensure satisfactory audit rating and resolve issues within specified time frame.
• Ensure timely submission of reports.
• Checking of daily vouchers.

• Ensure an efficient customer service level to meet SLA and alleviate any customer complaints.
• Ensure accuracy and error-free service delivery.
• Handle customer complaints and resolutions within SLA.
• Manage the Safe Deposit Box facilities for all customer accounts.
• Ensure accuracy of data keyed in the CIF.
• Manage the branch staff and facilities appearance in line with the Bank’s standard.
• Provide transaction/support activities for all customer accounts.
• Provide ongoing account maintenance support.
• Solve customer inquiries promptly.
• Monitor and support the collection and maintenance of high-quality customer information.

• Resource management including annual leave, attendance, and branch meetings.
• Provide well-managed, competent, customer-oriented staff.
• Staff development through Structured On-the-Job Training (SOJT), coaching, mentoring, and appraisals.

• Administer other operational support functions.
• Manage and undertake ad-hoc assignments assigned by management.
• Main holder of Vault & Self Service Machines.

• Contribute to any special project organized by the branch.
• Attend training on compliance, regulatory, product knowledge, customer services, and personal development.
• Incorporate AFFINBANK’s DNA to all staff in the branch and uphold teamwork spirit.