Corporate Broking Claims - Assistant Manager

Corporate Broking Claims - Assistant Manager

Job Title: Corporate Broking (Claims) – Assistant Manager Key Responsibilities:

1. Registration, Processing and Adjudication of claims within turnaround time.
2. Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
3. Where needed, interact with stakeholders to ensure proper execution of tasks.
4. Ensure claims settlement and reimbursements from insurers are correct and in line with policy coverage.
5. Prepare claims statistic report on a monthly basis.
6. Proactively identify problems with the team or client and present solutions.
7. Participate in project initiatives to improve efficiency and productivity of the department.
8. Participate in tender activities and provide claims input.

Other responsibilities:

1. Responsible and accountable for efficient managing of claims as well as other classes so that services benchmark are met in line with clients’ standards and expectations.
2. Advise clients on how to approach their claims ensuring that client will benefit the most.
3. Filter through clients’ claims to ensure that only valid claims are notified to insurers.
4. Filter through documents submitted by client to ensure that the documents submitted are relevant to the claim.
5. Filter through the documents requested by insurers and adjusters to ensure that only relevant documents to the claims are requested for the ease of the client.
6. Appeal and contest within valid reasons decisions made by adjusters and insurers so that the claim will be in favor of the client.
7. Influence solicitors and insurers to settle claims amicably to ensure that a matter is not necessarily litigated which would incur more cost to insurers and ultimately increase premiums.
8. Keep track and constantly updating claims data in the system and ensure accuracy of data.
9. Hold meetings between clients, adjusters, solicitors and insurers to tackle any difficulty surrounding a claim.
10. Advise and guide subordinates on their own claims and how to manage both client and insurers’ expectations.
11. To comply with BNM guidelines and company procedure on claims processing.
12. Use of computer based claims filing to reduce the usage of physical files.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Claims Manager?

Sterling Insurance Brokers (Sterling) was established in 1977. Sterling is a bumiputra owned company licensed to operate and transact insurance broking business in Malaysia under Bank Negara of Malaysia and Ministry of Finance with a paid up capital of RM1.8Million. Sterling has been involved in the insurance industry for almost forty years and has developed the professional respect and goodwill of the insurance industry particularly so amongst the international players in the power generation, oil and gas and also large and specialized industry. Our highly usage of technology in complementing our high standard of system, method and control has proven to be beneficial to our clients in managing their insurance program. Our Services:

• Risk & Insurance Advisory
• Employee Benefits
• Broking/ Placement

Industry Specialization:

• Power Generation
• Marine & Energy
• Aviation & Aerospace
• Project Finance/PPP/PFI
• Employee Benefits

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