SERVICE LEADER

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers. The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems. The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business. Responsibilities:

• CRM Data Management
• Operational Oversight
• Customer and Service Network Relations
• Strategic Support

• Bachelor’s degree or diploma in Business Administration, Customer Service, or a related technical field.
• Certifications or training in CRM systems and leadership development.
• Minimum of 2 years in plumbing, construction, or a related technical industry.
• At least 5 years in after-sales or customer service environments.
• Proven leadership experience in team management and process improvement.
• Familiarity with warranty processing or technical support is preferred.
• Proficiency in CRM systems and data management.
• Strong analytical, problem-solving, and reporting skills.
• Exceptional communication and interpersonal abilities.
• Strong organizational and time-management capabilities.