Senior Associate, SRE Ops Engineer, Consumer Banking Group Technology, Group Technology

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Accountabilities

• Day to Day support of all applications supporting Wealth Management Business and Applications.
• Monitor critical components of the system and troubleshoot problem areas.
• Work closely with development team to provide fixes for critical application issues.
• Create sustainable systems and services through automation and uplifts.

• Perform business analysis, impact analysis in a structured manner.
• Analyse and respond to queries and issues raised by end users in an effective and timely manner.
• Coordinates with Vendor for solution delivery and release upgrade.
• Perform duties relating to system maintenance to ensure smooth usage of application and adherence to compliance.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Gather and analyse metrics to do system performance tuning and fault finding.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well-defined service level objectives
• Conducting post-incident reviews
• Write operation documentation and knowledge base of known issues with solutions.
• Familiar and knowledgeable in different cloud technologies
• Able to work on DevOps environment.
• Ability to support and manage several client applications.
• Write operation documentation and knowledge base of known issues with solutions.
• Ready to participate in 24x7 SRE on-call rotations and escalation workflows as needed, such as an occasional weekend.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• 5+ years of experience with Degree in Business Information Science, Computer Science or Engineering disciplines
• Good Knowledge in Databases such as Oracle, MSSQL, MariaDB
• Minimum 5+ years of experience in IT application support in banking industry
• Knowledge in Investment Applications is a plus.
• Experience in programming languages/tools such as JAVA/J2EE, Spring, Webservices, SQL, Shell Scripting/Python, Messaging (Message Queue), GIT, Kafka
• Understanding of REST API Methods and Webhooks
• Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience.
• Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Grafana, Prometheus, Splunk, Elasticsearch, AppDynamics.
• Good to have knowledge on banking or wealth systems like Marginman, Avaloq
• Minimum 5 years of experience in IT application support in banking industry.
• Excellent interpersonal and Communication skills.
• Experience in IBM WebSphere MQ, Connect Direct, SSH, Tivoli workload scheduler, Linux/Unix environments.
• Able to articulate well on solution(s).
• Able to work as a team.
• Self-directed and independent contributor.