Strategic Account Manager

دوام كامل في Alnafitha IT في Saudi Arabia
نُشرت يوم February 1, 2025

تفاصيل الوظيفة

Riyadh, Saudi Arabia | Posted on 01/06/2025 We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness. We are currently searching for a dedicated, ambitious, and self-driven Strategic Account Manager to join our Sales Department, playing a critical role in building relationships with our significant clients. This is a senior sales position that requires high commitment, the ability to build long-term relationships, and a passion for technology. The candidate must have experience in selling and presenting IT solutions in at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics.

Responsibilities

  • Establish productive, professional relationships with key personnel in assigned customer accounts.
  • Coordinate the involvement of company personnel, including business development, support, service, marketing, customer success, and management resources, to meet account performance objectives and customers’ expectations.
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
  • Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
  • Identify and approach new potential strategic customers.
  • Prepare monthly, quarterly, and annual reports and forecasts.

Requirements

Certification Requirements:
  • Bachelor’s degree in Computer Science, Business Administration, or equivalent.
  • ITIL Foundation (preferred)
  • Inbound Sales (must)
Skills:
  • Minimum of 5 years’ experience in enterprise sales or a related position.
  • Hands-on experience with CRM software and account management systems.
  • Experience in selling and presenting IT solutions in at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics.
  • Understanding of sales performance metrics.
  • Strong negotiation skills with a problem-solving attitude.
  • Customer-centric and a good listener.
  • Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
  • Articulate verbal communication, professional business writing, and presentation skills.
Personal Skills (MUST):
  • High sense of responsibility and ownership, acting like an owner in what you do.
  • Exceptional communication and presentation skills.
  • Ability to work independently or in a team.
  • Ability to work to tight deadlines.
  • Ability to maintain composure during stressful situations.
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