Receptionist - Dubai Dragon Mart
تفاصيل الوظيفة
About Us A Great Stay Starts at Premier Inn Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet! Job Description Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports. Main Responsibilities Include
- Greet and welcome guests, visitors, suppliers, and answer telephone calls providing a warm, timely welcome in line with our brand standards.
- Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
- Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
- Identify corporate leads and build long-term relationships.
- Drive online name mentions and promote customer feedback.
- Understand the online guest’s feedback and explore options for improvement.
- Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationery.
- Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
- Ensure the safety of all guests in line with the safety procedures and guidelines.
- Excellent communication skills.
- Strong attention to detail.
- Flexible, agile, and able to work under pressure.
- Ability to work both independently and in a team.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.
- A minimum of one-year experience as a Hotel Receptionist in the Front Office department of a hotel.
- Knowledge of Opera (PMS).
- Arabic language - speaking, writing, and reading.
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