الصفحة الرئيسية الإمارات العربية المتحدة Service Advisor
الصفحة الرئيسية الإمارات العربية المتحدة Service Advisor
Service Advisor
تفاصيل الوظيفة
Service Advisor Jobs in Dubai, UAE
Job Purpose
The job holder is responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.Job Responsibilities
Profitability Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets) Process- Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
- Ensure timely closure of Job Cards to reflect the accurate sales figure.
- Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
- Update customer records for correct invoicing and for service requirements.
- Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
- Develop and maintain long term relationship to enhance customer retention.
- Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.
- Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
- Handle accident repairs as per set procedures and obtain prior approvals as required.
- Delay /parts non availability.
- Warranty Coverage.
- Delay in vehicle delivery.
- Ensure telephone follow-up within 3 days to enhance and build customer relationship.
- Keeps himself abreast with market information in order to provide the necessary information to customers and aid them in their decision.
- Handle the reception in the absence of front office to ensure that the reception is manned at all times.
Job Requirements
Qualifications • High School Certificate/ Diploma (12 years of schooling education)• Automotive Technology Diploma as applicable to the BU Experience Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface Knowledge & Skills- Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
- Knowledge of automotive software DMS
- Sound technical knowledge in vehicle diagnosis and repair
- Knowledge of technical software
- Valid UAE drivers’ licence
- Ability to think analytically
- Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
- Proficient in MS Word and Excel.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
Alrostamani Group
-
HGV Mechanic Level 3 Advanced Diploma Course Line89 درهم
1,763 درهممدة الدورة التدريبية: Upto 13 Hours -
Car Maintenance John Academy93 درهم
1,049 درهممدة الدورة التدريبية: Upto 8 Hours
Similiar Jobs that might interest you
Service Technician 2
Parker Wellbore... Job Description A TRS Technician is responsible for ... Act as trainer for Service Technicians I Prepare delivery tickets ...
UAE - Abu Dhabi 30 أيام مضت
Service Technician 1
Parker Wellbore... Job Description A TRS Technician is responsible ... or Field Service Supervisor. Qualifications ... systems. 1-2 years of ...
UAE - Abu Dhabi 30 أيام مضت
Senior Project Controls Engineer
NES Fircroft... external Project Services requirements). Planning/Scheduling (Provide Project Planning/Scheduling services to ...
UAE - Abu Dhabi 30 أيام مضت
Rope Access NDT Technician
Oceaneering... maintenance services, umbilicals, ... required) NDT Technician Inspection using ... ASNT - RT - Level 2 - Radiographic Testing ( ...
UAE - Dubai 30 أيام مضت
RBI Team Lead (Fixed Term - 24 Months)
Oceaneering... Services on Pressure Systems for the allocated assets/sites. These services ... inspection/integrity services, particularly ...
UAE - Abu Dhabi 30 أيام مضت
Senior RBI Engineer (Fixed Term - 24 Months)
Oceaneering... in offshore oilfield maintenance services, umbilicals, subsea hardware, ... Level 1 or 2 Knowledge, Skills, Abilities, ...
UAE - Abu Dhabi 30 أيام مضت
Rope Access Project Manager
Oceaneering... in offshore oilfield maintenance services, umbilicals, subsea hardware, and ... or work remotely. DESIRED • 2 years in a ...
UAE - Abu Dhabi 30 أيام مضت
... services on pressure systems for clients across the Middle East. These services ... Inspection/Integrity services • Value- ...
UAE - Dubai 30 أيام مضت
... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 30 أيام مضت
Job Opportunities for Middle East
Sofomation... reputed National Oil Company (excluding service companies, consultancies etc.).A strong ...
الإمارات العربية المتحدة 30 أيام مضت
Geologist
Sofomation... reputed National Oil Company (excluding service companies, consultancies etc.). Must have ...
UAE - Abu Dhabi 30 أيام مضت
Sr. Accounts Payable and Inter Company Accountant
NES Fircroft... handled by the shared services team. The primary ... than a traditional recruitment service, supporting with everything ...
UAE - Dubai 30 أيام مضت
Manager - EIT & Integration Engineering
NES Fircroft... quality, cost effective service to customers; ⢠Device ... a traditional recruitment service, supporting with everything ...
UAE - Dubai 30 أيام مضت
Payable Accountant
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 30 أيام مضت
HR Intern
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 30 أيام مضت
Geoscientist
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 30 أيام مضت
Petrophysicist
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 30 أيام مضت
Specialist Basin Modelling
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 30 أيام مضت
Talent Management Lead
Halliburton... of products and services to the global ... Hire Job Family: Support Services Product Service Line: Human Resources ...
UAE - Abu Dhabi 30 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://ae.jooble.org/external/4100517093825218728?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=40110554f66f72d863263b5ebe3fe70e