Service Designer

Amura’s Vision We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades. Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture. These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time. We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence. Role Description We are looking for a passionate Service Designer who will play a pivotal role in designing and optimizing our service and the application through which it is delivered. The ideal candidate will have a deep understanding of user needs, service design principles and strong sense of product ownership coupled with a strong passion for technology and innovation. Responsibilities

• Conduct thorough user research to understand the needs, pain points, and behaviors of administrators, and clients interacting with applications.
• Background in project management and user research.
• Utilize insights from user research to design and optimize end-to-end service experiences.
• Develop prototypes and conduct usability testing to gather feedback and iterate on design solutions.
• Collaborate closely with cross-functional teams including software developers, product managers, and other stakeholders to align on project goals and deliver exceptional service experiences.
• Analyse user feedback, performance metrics, and industry trends to inform design decisions and identify opportunities for innovation and improvement.

Requirements

• Bachelor’s degree in service design, information design, interaction Design, or related field
• 1-5 years of proven experience in service design, user experience design, or related roles.
• Experience in health care is an added advantage.
• Research and report analysis from user interviews, surveys, etc.
• Strong understanding of user-centered design principles, methodologies, and tools
• Proficiency in design and prototyping tools such as Adobe Creative Suite, Sketch, Figma, or similar
• Excellent communication and collaboration skills with the ability to effectively engage with diverse stakeholders.

Here are answers to some questions you may have: Who is Amura? We are a health startup with presence in multiple countries How old are you? 6 years What is special about you? Our clients are at the heart of the Amura protocol, an intensive health program. Choosing this journey makes them truly special. Our team, composed of brilliant minds in operations, medicine, and marketing, invites you to explore joining us. Our success is evident in our 82+ Net Promoter Score (NPS), and all our business comes organically as people love what we do. What is special about working with you? You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person. What kind of people are you looking to add to your team? We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone that joins the team will not only find the challenges they need to push them, but also will have Amura at their back for support and guidance Is this a WFH role? We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible. Where is your office? Chennai (ECR/OMR) Do you have an online presence? (we are @AmuraHealth on all social media) Perks I get when I join Amura? Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them. Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.