VP, Business Analysis & Quality

دوام كامل في Daman - National Health Insurance Company في UAE

نُشرت يوم January 31, 2025

تفاصيل الوظيفة

Role and Responsibilities: Leadership & Stakeholder Management:

Serve as the primary liaison between the technology team, business stakeholders, and cross-functional departments.
Manage and strengthen relationships with key stakeholders, ensuring clear communication, understanding of business needs, and alignment with technology solutions.
Identify and manage expectations of stakeholders, including business leaders and external partners.
Provide strategic guidance on business requirements and project scope to ensure successful project delivery.

Team Management:

Lead and mentor a team of Business Analysts and Testers, fostering an environment of collaboration, innovation, and high performance.
Ensure effective utilization of resources and facilitate the continuous development of team members skills.
Oversee the development of business/user stories and use cases for all technology projects.

Business Analysis & Requirements Management:

Collaborate with stakeholders to define and document detailed business requirements and system specifications.
Ensure that business/user stories and use cases are well-written and aligned with the business goals.
Drive the prioritization of features and functionalities based on business impact and requirements.

Testing & Quality Assurance:

Oversee the development of comprehensive test cases, ensuring they are aligned with business needs and technical specifications.
Manage all testing activities, including SIT (System Integration Testing), UAT (User Acceptance Testing), and ensuring final sign-offs from stakeholders.
Establish and maintain a robust process for test execution, defect tracking, and resolution.
Monitor the progress of testing phases and report on testing results, risks, and mitigation plans.

Collaboration with PMO Office:

Partner with the Project Management Office (PMO) to align on project timelines, resource allocation, and priorities.
Ensure that business priorities are integrated into project plans and that projects remain on schedule.
Provide updates to PMO on testing activities, risks, and potential delays.

Continuous Improvement & Innovation:

Drive improvements in business analysis and testing processes to increase efficiency, accuracy, and business value.
Proactively identify opportunities to automate and streamline business analysis and testing activities.
Stay current with industry trends and best practices in business analysis, testing, and technology.

Support Team Collaboration & Root Cause Analysis:

Work hand-in-hand with the support team to build patterns of recurring issues, identifying trends and potential areas for improvement.
Lead initiatives to design and implement comprehensive root cause fixes for identified issues, ensuring that software solutions address both the symptoms and underlying problems.
Collaborate on post-delivery analysis to ensure continuous improvement in the software delivery lifecycle.
Contribute to the design of preventative measures and long-term fixes to minimize future occurrences of similar issues.

Key Requirements and Qualifications:

Bachelor's degree in computer science, Business Administration, Information Systems, or a related field. A master's degree is preferred.
Proven experience in Insurance, Health insurance, Business analysis, or related roles.
Minimum 10-15 years of experience in a technology-driven business environment, with at least 5 years in a leadership position managing cross-functional teams.
Excellent communication, collaboration, and project management skills.
Ability to work effectively in a fast-paced environment and manage multiple priorities.
Experience managing end-to-end testing cycles, including SIT, UAT, and defect management.
Extensive experience working with the PMO office, including managing project timelines, priorities, and resources

Skills and Competencies:

Strong knowledge of Insurance, Health insurance
Strong knowledge of business analysis methodologies
Strong knowledge of project management methodologies
Ability to document user story, use cases diagram, systems & business processes.
Strong facilitation and presentation skills
Strong command of written and spoken English; knowledge of Arabic language is an advantage.
Strong analytical, execution, problem solving and decision-making skills.
Strong level of customer service orientation and professionalism in all interactions
Proactive and results oriented whilst ensuring high quality of work.

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الصفحة الرئيسية الإمارات العربية المتحدة VP, Business Analysis & Quality

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VP, Business Analysis & Quality

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Daman - National Health Insurance Company

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