Boutique Director

Company DescriptionThe present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career!Job DescriptionPrincipal missionAs the Boutique Director, you possess an exceptional understanding of Audemars Piguet's brand fundamentals and the intricacies of our watch collections and references, paired with an in-depth knowledge of the watchmaking world's principles. As the senior ambassador of the brand on site, you are responsible for delivering exceptional client service and developing strong client relationships. Your expertise ensures the success of your boutique, as you focus on achieving results in line with the defined objectives and KPIs. Leading and coaching your team to excel and outperform, you create a positive work environment that fosters employee well-being, personal growth, and the AP family spirit.ResponsibilitiesAP Brand and Watch Industry ProficiencyEnsure you and your team maintain the highest level of brand and product knowledge, including an exceptional understanding of AP's brand fundamentals, history, and watch collections.Stay up-to-date on competitor's products and industry trends to provide valuable insights to clients.Continuously enhance your knowledge and skills by monitoring industry trends and best practices.Client ExperienceEstablish a positive atmosphere and lead your team in delivering superior client experience.Develop and maintain meaningful relationships with clients, providing personalized recommendations.Continuously monitor client feedback to enhance the client experience.Coach team members on delivering exceptional client service.Maintain a clean and organized boutique environment.Business Performance and DevelopmentEffectively communicate and explain the sales objectives and KPIs to your team.Drive business and maximize sales while ensuring exceptional service.Collaborate with other boutiques and AP stakeholders to share best practices.Develop and manage a budget for your boutique.Provide regular reports on boutique performance to senior management.Team ManagementLead your team by example, inspiring them to meet high standards of performance.Develop and maintain strong relationships with team members.Provide regular coaching and feedback to team members.Deploy training programs for onboarding new team members.Foster a sense of ownership and accountability among team members.Ensure all employees align with AP's Dress Code and Grooming Guidelines.Recruit and train new team members.Operational ExcellenceEnsure compliance with all AP company policies and procedures.Ensure the clean and accurate management of client data in the CRM.Continuously monitor and evaluate operational processes for improvement.Develop and maintain relationships with vendors and suppliers.Monitor and manage expenses and budget.Ensure that all equipment and systems are well maintained.QualificationsMinimum of 5 years of experience in a managerial position in the luxury watch industry.Previous experience in managing client relationships in a luxury retail environment.Fluent English language skills; Arabic is a plus.Great sense of initiative.Excellent interpersonal and organizational skills.Excellent customer management skills.Great team management & development.Additional InformationAudemars Piguet offers a competitive and comprehensive compensation and benefits package.Audemars Piguet is an equal opportunity and affirmative action employer.

#J-18808-Ljbffr Management & Operations