Customer Support (Post Sales Support)

Experience - 5-8 years (Real Estate Industry only) - Residential Projects Key Responsibilities: Client Support:

• Respond promptly to inquiries from clients via phone, email, or chat regarding property listings, buying/selling processes, and related concerns.
• Address and resolve customer complaints or escalate complex issues to appropriate team members.
• Provide accurate and detailed information on properties, contracts, and procedures.

• Serve as a liaison between real estate agents, clients, and other stakeholders to ensure seamless communication.
• Follow up with clients to provide updates on the status of transactions or requests.

• Maintain and update customer records in the company’s database or CRM system.
• Coordinate property showings, schedule appointments, and assist with event planning related to open houses or real estate exhibitions.
• Process documents such as contracts, agreements, and property disclosures.

• Assist in responding to online inquiries and directing potential clients to sales agents.
• Share marketing materials, brochures, or property details with clients.
• Support promotional efforts, including preparing and distributing property listings or advertisements.

• Handle urgent or unexpected client issues with professionalism and efficiency.
• Mediate concerns between buyers, sellers, and agents when necessary.

• Stay informed about market trends, pricing, and local real estate regulations.
• Continuously update knowledge about company policies, services, and real estate inventory.

• Graduate or similar qualifications matching the profile.
• Excellent verbal and written communication skills.
• Familiarity with real estate industry practices and terminology is a plus.
• Customer-centric mindset with the ability to handle high-pressure situations calmly.
• Attention to detail and multitasking skills & ability to work collaboratively with a team and independently.