Receptionist/Hostess

Are you a friendly, outgoing individual with a passion for delivering exceptional customer service? We are looking for a talented Receptionist/Hostess to join our team and be the welcoming face of our restaurant. As a Receptionist/Hostess, you will play a crucial role in creating a positive dining experience for our guests from the moment they walk through the door.

Key Responsibilities

Guest Reception

1. Greet guests warmly as they arrive and thank them as they leave.
2. Manage reservations and seating arrangements to ensure efficient flow and minimal wait times.
3. Escort guests to their tables and provide menus.

Customer Service

1. Answer phone calls and respond to guest inquiries about reservations, menu items, and general information.
2. Handle guest complaints or issues promptly and professionally, ensuring guest satisfaction.

Organization and Coordination

1. Maintain an organized and tidy reception area.
2. Coordinate with the waitstaff and kitchen to manage table availability and guest flow.
3. Update the reservation system with accurate guest information and seating preferences.

Menu and Specials Promotion

1. Inform guests about daily specials, promotions, and new menu items.
2. Assist in promoting special events or seasonal offerings.

Team Collaboration

1. Work closely with the waitstaff, kitchen staff, and management to ensure smooth restaurant operations.
2. Communicate effectively with team members to relay guest needs and preferences.

Administrative Duties

1. Assist with administrative tasks such as managing the reservation book, taking messages, and maintaining guest records.
2. Handle basic clerical duties as needed.

Qualifications:

1. Previous experience as a Receptionist, Hostess, or in a customer service role, preferably in a restaurant or hospitality setting.
2. Excellent communication and interpersonal skills, with a friendly and professional demeanor.
3. Strong organizational skills and the ability to multitask in a fast-paced environment.
4. Ability to handle stressful situations with grace and professionalism.
5. Familiarity with reservation and seating management systems is a plus.
6. Flexibility to work various shifts, including evenings, weekends, and holidays.