Field Operations Manager

RESPONSIBILITIES

• Manage and oversee a network of dealerships and service centers to ensure compliance with company standards and operational guidelines.
• Develop and maintain strong relationships with dealership owners, service center managers, and key stakeholders to foster collaboration and alignment with organizational goals.

• Implement and monitor operational procedures to optimize efficiency and quality of service delivery.
• Conduct regular audits and assessments to ensure adherence to operational standards and regulatory requirements.

• Set clear performance objectives for dealerships and service centers and monitor performance metrics to drive continuous improvement.
• Provide guidance and support to improve operational performance, customer satisfaction, and profitability.

- Coordinate training programs for dealership staff and service center teams to enhance skills and capabilities in service delivery, product knowledge, and customer engagement.

Market Analysis and Strategy:

• Conduct market analysis and competitor benchmarking to identify opportunities and threats in the market.
• Develop strategies and initiatives to expand market share and improve customer retention within the assigned territory.

- Develop and manage budgets for operational expenses, ensuring cost-effectiveness and efficient resource allocation.

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; JOB REQUIREMENTS:

• Bachelor’s degree in Business Administration, Automotive Management, or a related field.
• Proven experience of over 5 years in field/area/territorial operations management within FMCG/automotive industry.
• Strong leadership and interpersonal skills, with the ability to lead and motivate teams towards achieving organizational goals.
• Strong analytical and problem-solving abilities, with a focus on driving operational efficiency and performance improvement.
• Ability to travel frequently and work in a dynamic, fast-paced environment.