Customer Services Administrator - Panel

Panel for Customer Service Administrator – BNM Recycling Open to Public Competition Are you passionate about delivering exceptional customer service? Ready to be part of a dynamic and supportive team that makes a real difference? Bord na Móna Recycling is on the hunt for talented, driven individuals to join our Customer Service Administrator Panel! Bord na Móna Recycling is establishing a panel for the role of Customer Service Administrator to allow interested candidates to submit their CVs for potential future opportunities in our call center. Job Title: Customer Service Administrator Business Unit: Recycling Reporting to: Customer Service Manager Location: BNM Recycling – Newbridge Apply by: 28th Feb 2024 Eligibility: Open to Public Competition Key Responsibilities:

1. Professionally manage a high volume of inbound calls.
2. Identify customer needs, resolve complaints, and provide effective solutions.
3. Ensure communication aligns with company policies and best practices.
4. Maintain ownership of customer requests from start to finish.
5. Communicate effectively via email with customers.
6. Achieve daily, weekly, and monthly activity targets.
7. Build strong working relationships with colleagues to ensure smooth service delivery.
8. Process information accurately and report any customer complaints to the manager.

1. 1-2 years of experience in a similar customer service role.
2. Experience in the Customer Service/Waste Industry (advantageous).
3. Proficiency in Microsoft Office and IT systems.
4. Flexibility to work in various areas of the company.
5. Eligibility to work in Ireland.
6. Strong proficiency in the English language.