Senior Healthcare Services Consultant | Roodepoort

Our client is looking for an individual to fill the role of a Senior Healthcare Services Consultant. This successful individual will provide administrative support for the operational director and the department.

Responsibilities:

Inbound Sales - Pipedrive (B2C) - meet monthly target

Onboarding of schemes

Member benefits consultation - inbound and outbound

Member profile analysis

Process new business - submit application forms to the scheme

Member inductions

Year-end renewals

Oversee and manage the team

Campaign management and identify opportunities

Investigate, resolve, and respond to internal and external client queries.

Data entry and maintaining accurate client records onto our CRM system.

Manage projects from start to end and be able to set priorities.

Professional communication (written and verbal) and reporting skills to build and maintain strong client relationships.

Ensuring that all standard documents, such as membership certificates, policy documents, mailers, benefit brochures, are issued timeously to clients.

Suitable skills to work in a team environment.

Adherence to service level agreements (Internal and external).

Adherence to internal controls and procedures in place always.

Support the director in sales, identify opportunities, and management of the team

Compliance

Maintain client engagement files with regards to all companies' requirements.

Requirements:

Matric (Grade 12 passed)

Regulatory Exam (RE5) & CMS BR number

Relevant qualification - (120 credits)

2 years' experience in administration and a minimum of 2 years' experience in a consulting role

Excellent communication and relationship-building skills

Proficient in Excel particularly VLOOKUP, will be advantageous

Computer literacy (MS Office 365 package - MS Teams, Outlook, Word, Excel, etc)

Driver's license and own transport a must.

Competencies:

Strong attention to detail, proactive attitude, and high level of accuracy

Reliable and punctual

Strong ability to organize and prioritize

Excellent communication skills both written and verbal

Results-focused and displays energy when performing tasks

Time management skills

Good working ethics (always committed and share knowledge)

Ability to work independently

Innovative and demonstrates initiative

Ability to perform well under pressure and meet deadlines

Inter-personally skilled

Ability to collaborate and pull information together

Following instruction and procedure

Our aim is to help you build a successful career with us.

#J-18808-Ljbffr Management & Strategy