3rd Line Network Engineer

Job Title: 3rd Line Network Engineer Location: Ahmedabad, Gujrat, India Job Description

• To manage and own support tickets in relation to existing customer services
• To design and implement changes as per client’s requirements.
• To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

• Regular communication verbally and written with existing customers
• Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
• To take ownership and effectively manage support tickets for incidents, change and service requests
• To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
• Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
• DR/Failover Testing
• To provide support and mentoring to 2nd Line engineers
• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
• On-call rota out of hours for high-priority incidents

• Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
• In-depth knowledge of configuring and troubleshooting network security devices/protocols
• Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
• Advanced knowledge of layer 2 and 3 protocols
• Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA.
• This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
• Strong knowledge of OSPF and BGP in an ISP environment
• Proficient in packet capture and interpretation
• Familiarity with Cloud products such as Azure / Amazon AWS
• Experience working within a Managed Service Provider Environment.
• Minimum Basic experience with network automation/programing such as Ansible/Python

• Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
• Wireless; Cisco, Meraki, Aruba
• Security; Palo Alto, Prisma, Fortinet, Cisco ASA
• SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
• Cisco NAC ISE, SD-A/DNAC, DOT1x
• Cisco Nexus 7xxx, 5xxx, 2xxx series.