الصفحة الرئيسية الإمارات العربية المتحدة Retail Services Specialist
الصفحة الرئيسية الإمارات العربية المتحدة Retail Services Specialist
Retail Services Specialist
تفاصيل الوظيفة
Responsibilities:
- Assist Retail Manager in set up and operational aspects of all sales channels such as new outlets, shops, pre-order, internet and intranet retailing, and potentially mail-order deliveries to enable Retail Services to maximize potential revenue return.
- Research new products and analyze product categories for improved revenue through various sales channels. Responsible for the initial contact with local suppliers and short listing of products for presentation to the Manager, liaising with P&L, and ensuring suppliers' terms and conditions meet EK needs.
- Control stock movements both incoming and outgoing from suppliers, ensuring the correct quantity/specifications are delivered and monitoring the timely delivery of all products. Act as a liaison between the suppliers, Emirates, and the bonded warehouse to ensure continuity of availability of products to meet customer requirements. Work in conjunction with the Business Analyst and P&L Forecast to adjust stock requirements and ensure optimal stock holding levels and adequate storage availability.
- Monitor competitor Retail products and provide inputs to sales strategy to enhance and develop Emirates offering, ensuring that Emirates products remain competitive and a leader in Inflight Retail sales and Shops Sales.
- Monitor, evaluate, and report product defects or brochure quality to identify poor quality trends and determine the cause of potential problems. Take appropriate action with the supplier to remedy external issues and prevent future occurrences. Actively seek and obtain customer feedback and manage customer complaints.
- Understand and apply the Service Delivery Quality Policy Statement to fully satisfy our customers first time, every time.
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