Service Quality Improvements Manager

Responsibilities: Tasked for strategic change via process improvement projects for the Branch. Manage service quality initiatives to improve the service quality on the end-to-end customer experience. Review the Department’s operational process to ensure it is up-to-date and reflects any business, operational, or regulatory changes. Focus on process re-engineering, workflow improvements, and ensure controls and checks are in place. Requirements: Degree with at least 8 or more years in Branch Banking operations. Experience in process improvements and strategic change management. Proven track record in implementing cross-functional projects; proficiency in program management is an advantage. To Apply: Interested candidates may send their CV to Wai Leong at cl@chris-consulting.com ( Reg. no. R1103945 ) quoting the job title in the Subject line. #J-18808-Ljbffr