الصفحة الرئيسية الإمارات العربية المتحدة Tour Guide UAE NATIONAL
الصفحة الرئيسية الإمارات العربية المتحدة Tour Guide UAE NATIONAL
Tour Guide UAE NATIONAL
تفاصيل الوظيفة
Responsibilities
- Lead Tours
- Conduct guided tours ensuring the experience is tailored to the interests of diverse groups.
- Share historical facts, anecdotes, and relevant information in an engaging manner.
- Engage Visitors
- Answer questions and address concerns to ensure an enjoyable and informative experience.
- Adapt content and approach based on the audience (e.g. children, families, professionals).
- Prepare and Plan
- Familiarize with all exhibits, artifacts, and related information.
- Research and update content to keep the tours current and accurate.
- Maintain Professionalism
- Represent the organization positively and uphold its values.
- Manage groups efficiently ensuring safety and satisfaction.
- Provide Feedback
- Collect visitor feedback and suggest improvements to enhance future tours.
- Report any issues or concerns to the management promptly.
Requirements
Bachelor DegreeAdditional Responsibilities
- Leadership and Management: Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals.
- Ticketing Strategy Development: Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience.
- System Management: Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems.
- Customer Experience Enhancement: Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services.
- Project Management: Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination.
- Business Analysis: Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions.
- Collaboration: Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions.
- UX Design: Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback.
- Reporting and Analysis: Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue.
- Budget Management: Assist in the development and management of the ticketing budget, ensuring cost-effective operations.
- Training and Development: Train and develop staff on ticketing processes, customer service standards, and system usage.
- Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.
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الشركة المعلنة عن الوظيفة
Al Nahiya Group
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