Tour Guide UAE NATIONAL

دوام كامل في Al Nahiya Group في UAE

نُشرت يوم January 28, 2025

تفاصيل الوظيفة

Responsibilities

Lead Tours
- Conduct guided tours ensuring the experience is tailored to the interests of diverse groups.
- Share historical facts, anecdotes, and relevant information in an engaging manner.
Engage Visitors
- Answer questions and address concerns to ensure an enjoyable and informative experience.
- Adapt content and approach based on the audience (e.g. children, families, professionals).
Prepare and Plan
- Familiarize with all exhibits, artifacts, and related information.
- Research and update content to keep the tours current and accurate.
Maintain Professionalism
- Represent the organization positively and uphold its values.
- Manage groups efficiently ensuring safety and satisfaction.
Provide Feedback
- Collect visitor feedback and suggest improvements to enhance future tours.
- Report any issues or concerns to the management promptly.

Requirements

Bachelor Degree

Additional Responsibilities

Leadership and Management: Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals.
Ticketing Strategy Development: Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience.
System Management: Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems.
Customer Experience Enhancement: Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services.
Project Management: Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination.
Business Analysis: Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions.
Collaboration: Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions.
UX Design: Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback.
Reporting and Analysis: Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue.
Budget Management: Assist in the development and management of the ticketing budget, ensuring cost-effective operations.
Training and Development: Train and develop staff on ticketing processes, customer service standards, and system usage.
Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.

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