الصفحة الرئيسية الإمارات العربية المتحدة Business System Support Assistant
الصفحة الرئيسية الإمارات العربية المتحدة Business System Support Assistant
Business System Support Assistant
تفاصيل الوظيفة
We are seeking a results-oriented Business System Support Assistant to assist in managing the company's business support infrastructure and software. The position will report and work under the guidance of the Digital Transformation Manager/IT Head. Duties & Responsibilities
- Serve as the primary point of contact for all Business System related issues and requests.
- Respond to user emails in a timely and professional manner.
- Escalate complex technical problems to senior staff or outside vendors as needed.
- Act as the primary contact for all outside agents in all computer technology-related matters.
- Install, configure, and troubleshoot software.
- Manage Active Directory accounts and permissions.
- Maintain all users' access requests and authorizations.
- Perform regular system backups and monitor storage usage.
- Implement security measures to protect data from unauthorized access.
- Stay up to date on industry trends and best practices.
- Train new users on company IT policies and procedures.
- Respond to all users' requests and provide them with adequate support.
- Understand all the department working procedures and perform the related tasks as described.
- Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
- Assist with special projects as needed.
- Bachelor’s degree in computer science, information technology, or related field.
- 0-2 years of professional experience in a Business System support role.
- Familiarity with any cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc., is a plus.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work in a high-pressure environment.
- Ability to work under strict supervision.
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