Customer Care Executive / Assistant (Travel Recommendation / Dining Reservation)

工作職責 Your Role:

• Provide quality services and maintain a positive experience with customers by personalized interactions independently from different channels such as phone, live chat and email in a professional manner

• Understand the needs of customers and recommend innovative, resourceful solutions and service to difference types of requests

• Able to consult and advise customers on travel needs and provide accurate and timely information

• Stay up-to-date with program benefits and privileges to better fulfill customer requests

• Maintains and improves quality results by adhering to standards and guidelines

• Other ad-hoc projects as assigned

Ideal Candidate Profile:

• Holder of Certificate or Diploma, equivalent or above

• 2+ years of customer service experience, preferably in a call center environment

• Experience in the customer service or hospitality role is an advantage

• Omni channel work experience is preferred – phone, email and chat

• Firsthand city knowledge of local events and ability to spot trends nationwide

• Experience working directly with international contacts for the fulfillment of reservations

• Proven experience working with affluent customers

• Strong communication and customer service skills

• Good command in spoken and written English, Cantonese and Mandarin. Spoken in Japanese / Korean is an advantage

• Available to work on shifts including weekends and public holidays

• Fresh Graduate is welcome

• Immediate availability is highly preferred

We offer:

• Structured training programme

• Comprehensive on-the-job and continuous training

• 5-day work per week (shift duty from Monday to Sunday)

• Shift allowance, overtime pay

• Competitive salary package with monthly incentive bonus

• Double Pay

• Discretionary Bonus

• Paid annual leave

• Additional leave such as birthday leave

• Group medical insurance (including spouse and children, if applicable)

• Career with a clear progression path

Candidates with more experience will be considered as Senior Role.