Customer Service Representative

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم January 27, 2025

تفاصيل الوظيفة

Customer Service Representative We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Candidate must be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities: • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: • High school diploma, general education degree or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support. REQUIREMENTS Requirements Educational Qualifications and Certificates: High School/ Diploma Experience: A minimum of 1-3 years of relevant experience Language skills: Fluent in English skills (written and spoken) PROVISIONS Transport provided Salary: Negotiable

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