Customer Service Assistant

• Primarily in handling inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers via live chat.
• To provide first contact resolution according to standard operating procedures (SOP). In the event of non-First Call Resolution, you are expected to follow up and provide response back to the users.
• Update case details accurately and appropriately.
• To ensure you meet the pre-set KPI in terms of timeframe, first contact resolution rate email/chat response rate customer satisfaction score and etc.
• Communicate with stakeholders.
• Maintain high accuracy in information when communicating with Shopee users.
• Any task assigned by supervisor from time to time.

; JOB REQUIREMENTS:

• Candidate possess at least 1 Year(s) of working experience in relevant field will be an advantage. Fresh graduates are encouraged to apply
• Good working attitude and a dependable team player.
• Pleasant and friendly personality.
• Reasonable command in spoken and written English and Bahasa Malaysia, Mandarin will be an added advantage.