Customer Services Manager - Goodwood
دوام كامل
في Oxford University Press Southern Africa
في
South Africa
نُشرت يوم January 26, 2025
تفاصيل الوظيفة
Job title : Customer Services Manager - Goodwood Job Location : Western Cape, Deadline : February 08, 2025 Quick Recommended Links Principal accountabilities - Effective leadership of Customer Services team
- Develop and implement Customer Service systems and processes
- Ensure the team meets departmental performance and individual KPIs while identifying business development opportunities
- Uphold productive relationships with both internal and external stakeholders
- Oversee effective budget management
- Recruit, develop, and manage talented staff to achieve optimal performance
- Managing cross functional projects
Requirements - Degree/Diploma in Business Administration, Organisational Design, Operations Management, or a related field
- A minimum of 5 years’ experience managing a customer services team
- Customer service experience in a publishing environment (advantageous)
- Computer literate in MS suite
- Knowledge of SAP, Salesforce or other CRM systems
Attributes - Strong leadership skills
- Strategic thinker
- Goal-oriented
- Pragmatic
- Organized
- Positive attitude
- Proactive
- Meticulous and strong attention to detail
- Openness to change
- Displays ethical behaviour
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Customer Service jobs
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