Inside Sales Representative (Bilingual - French/English)

Inside Sales Representative (Bilingual - French/English) Apex Systems is a global IT services provider, and our staffing practice has an opening for an Inside Sales Representative to place at our client, within Enterprise Home Services. Location: GTA Application Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to dyba@apexsystems.com and reference Inside Sales Representative. Position: The Inside Sales Representative will be responsible for providing best-in-class customer experience on every customer interaction and maximizing sales potential by educating customers on how products and services can make their home more comfortable. Core Responsibilities:

• Exceed customer experience and sales expectations.
• Communicate (verbal and written) with internal partners on applicable customer-related interactions.
• Communicate effectively interdepartmentally and cross-functionally.
• Handle incoming new and existing customer calls regarding Sales and Service inquiries.
• Basic troubleshooting of common service-related issues.
• Deliver best-in-class service experience in a professional, courteous manner to internal and external customers.
• Maximize sales potential by educating customers on products and services that meet their needs.
• Exceed customer experience and sales targets on a daily, weekly, and monthly basis.
• Up-Sell and Cross-Sell by providing the right solution for each customer.
• Conduct after-sales follow-up to ensure customer satisfaction.
• Maintain up-to-date product information on offerings including HVAC products, Water Heaters, Purification Products, Smart Home products, Protection Plans, and more.
• Maintain industry knowledge and/or experience working with HVAC and service

• Minimum 2 years of Inside Sales Call Center experience.
• Must be able to use multiple computer screens and applications simultaneously and adept at learning new software.
• Excellent English and French Proficiency (written and verbal).
• Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.
• Results-driven individual who takes initiative to drive the business.
• Superior problem-solving skills and analytical ability.
• Responsive and easily adapts; embraces change.
• Ability and aptitude to recognize and positively address performance challenges.
• Excellent time management and organizational skills.