Electronic Ticketing Manager - Sandton

Our Transport Company client is looking to employ an experienced ETM Manager to be based at one of their Business Units in Sandton.

Must have knowledge of the bus passenger industry.

JOB REQUIREMENTS

The ideal applicant will possess the following:-

• Grade 12 or equivalent qualifications
• Relevant IT qualifications
• 5 Years’ experience within the IT Environment (Systems, Network. Active Directory and Share Drive/File)
• MicroSoft Applications
• Admin related functions
• Good understanding of Ticketing systems, fares and routes
• Good understanding of Passenger Transport Operations

JOB OUTPUTS

ETM Manager will manage and control all SmartTap System related issues. Be responsible for the maintenance and upkeeping of SmartTap system at all Business Units. Be Project manager of all SmartTap related projects. Support the Business Units Management with regards to any SmartTap related issues and requests. The position will be responsible for, amongst others:

1. SmartTap Devices

Manage and control all SmartTap devices with Minet Technicians

Monitor all Defects report at all Business Units

Liaises and monitor all new bus installations, De-installations and transfer of devices on buses

Monitor trends with regards to driver transactions and Multi Journey Ticket declines

2. Dataset Changes

Support the ETM Officers with regards to any Shift changes

Support the ETM Officers with regards to any Route changes

Setup Cash Fares and Multi Journey Fares on the system

Pre Approve any above changes

Support the ETM Officers with regards to Annual Fare increase, both Season and cash prices

Publications of Routes and Fares

Maintain all Business Units Dataset information and liaises with TicketPro and Bpass vendor

3. Passenger Support

Investigate and find solutions on any passenger queries and provide feedback to passenger

Investigate any possible passenger fraud or misuse of tickets

Investigate and liaises with BluLabel Multi Journey Sales at Outlets

4. User Support

Setup and install SmartTap system computers and printers

Support Users with any IT related problems

Liaise with IT department with regards to any IT related requests or support

Create New Users on SmartTap System and assign the correct rights

Disable Users on the system as requested by the Business Units

Support and assist the Users with regards to any problems or support they may need

Add or disable Drivers Profiles

Support Transports Officers, Administration/Operations staff, Cashiers and ETM Officers

5. Training Training of: ETM officers

Admin staff

Cashiers

Transport Officers

Revenue officers

Driver Trainers

6. Administration

Create Orders and GRV all TicketPro Monthly Invoices.

Ensure that Cash Commission Business Units Invoices are submitted to Accounts Managers

Follow up on all Insurance Claims submitted by the Business Units for SmartTap devices stolen, vandalised or burnt

Submit FA’s for claimed devices

Liaise with TicketPro and other vendors

Update and develop SmartTap Policy and Procedures

SmartTap Monthly reports to be submitted to IT Manager and Business Unit Management

7. Other Duties

UAT and SAT of the Dataset

Setup ETM Test Data

Manage all Change Control documents and processes.

Setup Passenger support systems and tools

ETM Manager continues ….

WORKING CONDITIONS

• Normal Company’s conditions of employment.
• Involves a fair amount of travelling between Business Units.

COMPETENCIES

KNOWLEDGE

SKILLS

ATTITUDE

• Knowledge of the bus passenger industry
• Knowledge of the bus operations processes and systems
• Knowledge of all aspects of revenue ticketing systems
• Knowledge of relational databases
• Good analytic thinking & problem solving skills.
• Attention to detail.
• Diagnostic ability
• Good verbal / written communication skills.
• Good report writing skills
• Data analysis
• Accurate
• Computer skills (Microsoft Office)
• Training Ability - Confidentiality
• Ability to plan ahead and work pro-actively
• Accepts responsibility
• Attention to detail
• Able to work independently
• Willing to work after hours when necessary
• Willing to learn new systems
• Proactive
• Work under pressure and extended hours
• Deadline driven