Customer Service for Streaming Platform in Lisbon (French Speaker)

Your responsibilities and impact as Customer Service for Streaming Platform will be:

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regards to software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

• You are a native French speaker with an advanced level of English
• You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills
• A previous experience in Customer Service is a big advantage

• A full-time job, 40 hours a week
• Schedule: rotating shifts between Monday and Sunday: 8 am to 9 pm 
• Salary: 890€ base salary (14 times per year) + 100€ performance bonus (gross/month)
• A paid and recognized training 
• Meal allowance of 7.23€ per work day 
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months months of accommodation in shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast paced environment
• Possibility to collaborate with some of the biggest brands in the industry