Senior Technician | Branch Manager - Medical / Dental Equipment

The Company: Our client is a highly successful, long-standing company specializing in the installation, repair, and servicing of dental equipment. With over 50 years of experience, they are industry leaders with no real competitors in the market. They provide services to clinics across New Zealand and are enjoying company growth, year-on year. On their behalf, we are seeking a qualified and experienced Senior Service Technician to lead a small team of technicians at their Tauranga branch. This hands-on role which involves technical work, team leadership, office, and operational duties. The team is responsible for installing, commissioning, repairing, and servicing dental equipment such as suction machines, sterilizers, dental chairs, autoclaves, sanitizers, compressors, steaming units, and X-ray units. Ideally you will come from the dental, or medical equipment industry and have experience with the above equipment. We are looking for someone who will take ownership of the branch and workshop operations and foster a positive team culture that promotes productivity and high standards. As the Branch Manager, you will

• Lead a small team of technicians in troubleshooting, maintenance, commissioning, and repair services.
• Oversee day-to-day branch operations, coordinating resources to manage workload effectively.
• Perform hands-on technical work, both onsite with customers and in the workshop.
• Act as the escalation point for all BOP technicians.
• Plan and prioritise work schedules, including preventative maintenance, ensuringcustomer access schedules are considered.
• Ensure all technical issues are diagnosed and repaired accurately and in minimal time, to maximise Field Support productivity levels
• Manage Branch inventory and resources, including consumables, parts, tools, and equipment.
• Provide support to technicians, with training, guidance, and performance feedback.
• Drive best practice in service delivery and identify process improvements to enhance efficiency.
• Build and maintain positive relationships with customers, demonstrating a high level of service
• Fulfil branch administration and reporting.
• Ensure all branch activities adhere to health and safety regulations, maintaining a safe working environment.

While previous Team Leadership, Supervisory or Branch Management experience is beneficial, we also welcome applications from senior technicians that are looking to step up into a leadership role. You would need to:

• Be a skilled tradesperson with expertise in hydraulics, mechanical, pneumatics, and electrical work.
• Previous technical experience in the dentalor medical equipment industry would be ideal.
• Experience in related industries such as commercial appliances, coffee machines, photocopiers, or as an electrician may be considered
• Have advanced fault finding, problem solving and diagnostic skills.
• Strong time management and prioritising skills and the ability to plan work and meet deadlines
• Excellent communication and demonstrated leadership skills.
• Strive to provide the best possible service to ensure long term client relationships.
• Preference will go to those who have their EST qualifications
• Enjoys both hands-on work as well as office/ operations / leadership responsibilities.

How to Apply: If you are a motivated Senior Technician, with a desire to grow in a leadership role, we want to hear from you! Please send your resumetolisa@kingsrecruitment.co.nz or call to have a confidential chat on 09 600 5155. Please note that you must be in New Zealand, with legal working rights to be considered for this role. #J-18808-Ljbffr