Technical Service Engineer

Technical Service Engineer Relocate in Saudi Arabia Work On-site from Sunday to Thursday Job Summary: As a member of our Alibaba Cloud Technical Support Operations team, you will play a crucial role in ensuring the smooth operation of our cloud services and providing top-notch technical support to our customers. You will work closely with our customers and internal teams to troubleshoot and resolve technical issues, contribute to process improvement, and maintain a high level of customer satisfaction. Job Requirements:

1. Computer or related major, at least 2-6 years of system operation and maintenance experience, familiar with application system anomaly investigation and diagnosis.
2. Master at least 1 scripting language, be familiar with Unix or Linux operations, analyze problems from the user's perspective, and refine requirements.
3. Must have strong service consciousness, sense of responsibility, communication ability, and learning ability.
4. Understand at least one cloud computing technology stack such as virtualization/network/storage/container/microservice/database.
5. Familiar with the basic working principles of open source software such as docker/k8s. Relevant operation and maintenance work experience is preferred.
6. Able to calmly face the support work of high voltage and high frequency.
7. Excellent English ability, can be used as working language. Arabic/Chinese ability is a plus.
8. Experience with Alibaba Cloud/AWS/Azure/GCP cloud products will be a big plus.