IT Engineer - EUC , Microsoft AD & System Support/Contract to Perm)

Information In-house role $3500 to 4000 + Bonuses + Good Staff Benefits SGX Listed Company Monday to Friday (Office Hours) Contract to Permanent role Responsibilities Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails. Setup and deploy new desktop/laptop computers and the associated software, including Windows Active Directory (AD) administration. Support service request and incident management to provide quality end-user services. Perform ad-hoc root cause analysis and problem resolution. Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures. Develop checklists for typical problems. Assist immediate supervisor in defining methods for issue resolution and prevention. Requirements Diploma in Information Technology, Computer Engineering, or equivalent, with at least 2 - 3 years of relevant experience in End User support. Proficient with Windows operating systems, M365, anti-virus software, etc. General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors, etc.). Experience in supporting Microsoft Active Directory. EA: 17C8660 CEI: R1104442 (Wong Zi Ming Shawn)#J-18808-Ljbffr