Full Time Head Therapist for a Hotel Spa in Ireland .

You must be permitted to work in this country. Minimum experience required: over 1 year. Salary: Negotiable based on skills and experience. Location: Sligo, IE. Essential Qualifications: CIDESCO, ITEC. Required Skills: Beauty Therapy Specialist, Deep Tissue Massage, Facial Specialist, Holistic Therapy Specialist, Hydrotherapy, Indian Head Massage, Maternity Massage, Stone Therapy, Swedish Massage. Start date: Immediately.

Details

1. Ensuring the delivery of a high standard of customer care and service at all times in every area of the business in the Icon Spa.
2. Ensuring new staff have adequate training to deliver the highest standard of customer service.
3. Maintaining hygiene and cleanliness of the Spa area, treatment rooms, and implements to meet health and safety levels.
4. Stock control including regular ordering of retail and salon products.
5. Developing promotional opportunities to maximize business potential.
6. Rostering adequate levels of staff in conjunction with the manager.
7. Liaising with the manager weekly regarding any issues or incidents in the Spa.
8. Ensuring all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
9. Empowering, encouraging, and promoting employees to make on-the-spot guest satisfaction decisions.
10. Ensuring all staff are trained and fully aware of 100% guest satisfaction practices.
11. Handling all guest queries promptly and efficiently.
12. Updating and maintaining all guest profiles.
13. Promoting the Icon Spa, Life and Time where possible.
14. Assisting in achieving complex and departmental goals in relation to mystery audits and customer comment cards.
15. Reporting on all guest feedback to a Manager.
16. Carrying out Customer Relations Policy.
17. Communicating our services and facilities to guests as required.
18. Dealing with any customer complaints professionally and notifying management.
19. Ensuring that guests' needs and requirements are met.
20. Anticipating guests' needs whenever possible to enhance quality service and guest satisfaction.

The Ideal Candidate Will Have:

1. Previous experience.
2. ITEC, CIBTAC, or CIDESCO qualification and be qualified in both face and body treatments.
3. Ability to work in a pressurized environment.
4. Take pride in their appearance and keep up to date with the spa industry.
5. Enthusiasm, confidence, and passion for the beauty industry.
6. Ensure all treatments are carried out to the highest possible standard.