Customer Service Executive

WHAT WE OFFER

• 6-monthly package reviews.
• Daily allowances for your holistic wellness (based on performances)
• Opportunity for LASIK procedure -- for top performers and future leaders.
• Develop mindset and skills for any challenge continuously.
• Guidance for comprehensive change (skill, mental, spiritual, emotional and financial growth)

PRIMARY RESPONSIBILITY

• Frontline Representation: Be the face of IKONIK, providing accurate patient management.
• Performance Excellence: Meet individual and team targets, generate sales leads, and foster trust through open communication.
• Customer Care: Provide complete and valid information, handle concerns promptly, and maintain strong pre and post-visit relationships.
• Effective Communication: Respond to inquiries via various channels, engage customers, manage center communications, and document interactions while adhering to guidelines.

; JOB REQUIREMENTS: QUALIFICATION

• At least 2 years of INTENSIVE working experience in the customer service field, with expertise in face-to-face interactions with customers.
• Experienced and has background in retail/FandB industries are HIGHLY RECOMMENDED.
• Bachelor's Degree in any field with a CGPA of 3.0 and above is preferred.

• Excels in fast-paced, diverse environments, both face-to-face and virtually.
• Embraces intensive development, pushes boundaries for personal and professional growth.
• Builds strong relationships, sales-driven, and targets-oriented.
• Fluent in English and Malay, possesses exceptional written and spoken skills, with a pleasant demeanor and strong etiquette.