Entry-Level IT Support Technician
دوام كامل
في Profession Hub
في
South Africa
نُشرت يوم January 24, 2025
تفاصيل الوظيفة
We seek a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician. This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment. You will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems. They offer the following services to their clients:
- Managed IT Services
- Cloud and Storage
- Microsoft Serves
- Networking and Communication
- Security
- Technical Support:
- Respond to helpdesk tickets, emails, or calls and resolve basic IT issues.
- Assist users with hardware, software, and connectivity problems.
- Hardware Setup and Maintenance:
- Set up and configure laptops, desktops, and peripherals (printers, monitors, etc.).
- Perform routine maintenance tasks and ensure equipment is in good working condition.
- Software Support:
- Install and update software applications under supervision.
- Assist in resolving software compatibility or functionality issues.
- Network Assistance:
- Support basic network troubleshooting, including Wi-Fi connectivity and cable management.
- Report and escalate complex issues to senior IT staff as required.
- Documentation:
- Maintain accurate records of issues and resolutions in the helpdesk system.
- Update technical guides and user instructions when necessary.
- A genuine interest in IT and technology.
- Bilingual (Afrikaans and English)
- Basic understanding of computer hardware and software.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Willingness to learn and adapt to new challenges.
- Matric with IT or RTT / CAT as a subject.
- Familiarity with Windows operating systems and Microsoft Office Suite.
- Basic knowledge of networking concepts (e.g., IP addresses, routers).
- Any prior experience with IT support or related coursework (not essential).
- Comprehensive on-the-job training and mentorship.
- Opportunities for professional development and certifications.
- A supportive and collaborative team environment.
- Career progression opportunities within the company
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
