Pool Bartender

Roles and responsibilities

A Pool Bar is a bar or beverage service area typically located near or around a swimming pool in hotels, resorts, spas, and other recreational facilities. It offers guests a variety of drinks, including cocktails, soft drinks, and sometimes light snacks or appetizers. The pool bar provides a relaxed, outdoor setting where customers can enjoy refreshments while they relax by the pool. Key Skills and Responsibilities for Pool Bar Staff:

1. Drink Preparation
   • Cocktail Making : Preparing a wide variety of cocktails, from classic drinks like mojitos and margaritas to custom and signature cocktails that align with the pool bar’s theme.
   • Alcohol and Non-Alcoholic Beverages : Serving a range of alcoholic and non-alcoholic beverages such as beers, wines, soft drinks, and juices.
   • Customization : Accommodating special requests from guests, such as adjusting ingredients for taste preferences, dietary restrictions, or creating personalized cocktails.
2. Customer Service
   • Guest Interaction : Providing friendly and efficient service to guests, taking orders at the bar or poolside, and delivering drinks and snacks to guests lounging by the pool.
   • Creating a Relaxed Atmosphere : Ensuring that guests feel comfortable and are enjoying their time at the pool, offering recommendations for drinks, and maintaining a friendly, approachable attitude.
   • Addressing Customer Concerns : Resolving any customer complaints or issues regarding service or drink quality, making sure guests have a positive experience.
3. Maintaining the Pool Bar Area
   • Cleanliness : Keeping the pool bar area clean and organized at all times. This includes wiping down surfaces, cleaning glasses, maintaining a tidy work environment, and disposing of trash appropriately.
   • Stock Management : Monitoring the inventory of bar supplies, such as alcohol, mixers, garnishes, and glassware. Notifying the bar manager when supplies are running low or need restocking.
   • Safety : Ensuring that the pool area adheres to safety standards, including not over-serving alcohol and monitoring the behavior of guests to prevent accidents or incidents around the pool.
4. Up-Selling and Promotions
   • Promoting Specials : Informing guests about daily drink specials, new cocktail offerings, or any seasonal promotions. This helps increase sales and enhances the guest experience.
   • Suggesting Add-Ons : Offering snack or appetizer recommendations to complement the drinks, helping guests enjoy a more complete poolside experience.
5. Cash Handling and Payments
   • Processing Orders : Taking accurate orders from guests, processing payments (cash or card), and ensuring correct billing. Some pool bars may operate on a tab system, where guests are charged at the end of their visit.
   • Operating the POS System : Using the point-of-sale (POS) system to record transactions, track inventory, and generate receipts.
6. Ensuring Health and Safety Compliance
   • Safe Alcohol Service : Ensuring that guests consume alcohol responsibly, following legal requirements such as checking IDs to confirm age restrictions.
   • Health Regulations : Adhering to food safety and hygiene regulations when handling drinks and food items, ensuring that proper sanitation practices are followed, especially in an outdoor or poolside setting.

Desired candidate profile

1. Striving to make every meal truly memorable for our guests by serving up high standards with our signature flair.
2. Owning your kitchen, keeping it well stocked and making sure it’s always a clean and safe place to work.
3. Helping with washing up and other kitchen duties when the team needs you.
4. Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents.
5. Taking on ad-hoc duties to keep the service running smoothly.

What We need from you:

1. The strength to lift, push and pull big objects up to 50lbs (23 kg), which can also involve bending and kneeling.
2. A good grasp of reading, writing, and basic maths.
3. The flexibility to work night, weekend, and holiday shifts.
4. Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language.
5. Great communication – you’ll be warm, welcoming, and easy to talk to.

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