Spa Receptionist

Responsibilities:

1. Greet and assist clients with a warm and professional demeanor.
2. Manage and coordinate appointment bookings, cancellations, and rescheduling.
3. Answer phone calls, emails, and in-person inquiries, providing accurate information about services, treatments, and promotions.
4. Maintain a clean and organized reception area, ensuring a pleasant ambiance.
5. Process payments, handle transactions, and manage cash register operations.
6. Collaborate with spa therapists and management to ensure seamless service delivery.
7. Address and resolve client complaints or issues in a timely and courteous manner.
8. Keep track of inventory and assist with ordering supplies as needed.

1. Previous experience as a receptionist or in a customer service role, preferably in a spa or hospitality setting.
2. Excellent communication and interpersonal skills.
3. Proficiency in Microsoft Office and basic office equipment.
4. Fluency in English; additional languages are a plus.
5. Ability to handle multiple tasks in a fast-paced environment.
6. Strong organizational skills and attention to detail.
7. A friendly and professional appearance with a passion for customer service.