Customer Service Associate (role open for Saudi nationals only), CS Operations

دوام كامل في Afaq Q Tech General Trading في Saudi Arabia

نُشرت يوم January 23, 2025

تفاصيل الوظيفة

Minimum Requirements:

Minimum age: 18 years old
Be a Saudi national
Minimum qualification of a high school degree - Passed
Strong communication skills in Arabic and English (both written and oral fluency)
Experience working with a computer
Availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. This role requires working variable hours to match when customers need us most. You will work a minimum of 40 hours per week, with shifts scheduled based on customer demand within the operating hours of 8 AM to 10 PM, Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance, and your shifts may change every 1-4 weeks. You may be required to work on national holidays. What strengths will you bring?

Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment

What benefits will you receive?

Medical insurance for the employee, spouse, and children
Amazon employee discount
Nursery Benefit
Life Insurance
Expert training and ongoing opportunities to learn more and develop your skills

About the team: Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. Additional Requirement:

Minimum 6+ months of Contact Center/BPO experience in Voice Support is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr

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Customer Service Associate (role open for Saudi nationals only), CS Operations

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الصفحة الرئيسية المملكة العربية السعودية Customer Service Associate (role open for Saudi nationals only), CS Operations

الصفحة الرئيسية المملكة العربية السعودية Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Associate (role open for Saudi nationals only), CS Operations

تفاصيل الوظيفة

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الشركة المعلنة عن الوظيفة

Afaq Q Tech General Trading

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