Store manager

About Us

We are a leading partner for luxury across the Middle East. With over 600 stores, 300 brands and more than 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors by offering service excellence to our partners and delighting all our customers.

Our Vision

We are moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

Job Title: Store Manager

As a Store Manager at Chalhoub, creativity is a team effort. You will be responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand's guidelines and store processes.

Main Responsibilities

1. Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
2. Define, execute and monitor the store action plan to achieve sales targets and KPIs.
3. Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
4. Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.

Team Leadership and Development

1. Provide a clear vision to the team about the business and store's vision and key directions.
2. Identify, recruit, develop and retain strong talents.
3. Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed.

Customer Experience

1. Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
2. Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.

Operational Excellence

1. Ensure all sales and operational policies and procedures are followed and maintained in the store.
2. Leverage available technology tools to support customer experience in and outside of store.
3. Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.

What You'll Need To Succeed

You will need:

1. A minimum of 5 years' experience in managing beauty brands.
2. Strong communication skills.

What We Can Offer You

We offer:

1. An enriching experience with learning and development opportunities.
2. Exposure to different assignments within your role or through internal mobility.
3. A competitive benefits package including health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

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