Inside Sales Representative/Customer Service
تفاصيل الوظيفة
Job description Inside Sales Representative / Customer Service – Solid Waste Division Location : Calgary, AB Company Overview Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Through a combination of acquisitions and organic growth, E360S provides innovative environmental and waste management solutions to municipalities and commercial customers. Position Overview We are seeking a motivated and results-driven Inside Sales Representative/Customer Service Specialist to join our Solid Waste Division team in Calgary. The ideal candidate will have a passion for customer service, sales, and solid waste management, with the ability to thrive in a fast-paced, collaborative environment. Roles & Responsibilities Sales Responsibilities:
- Conduct B2B prospecting to identify and acquire new customers.
- Build and maintain strong relationships with existing customers to enhance service offerings.
- Prepare and deliver quotations and service agreements tailored to client needs.
- Collaborate with customers to guide them in selecting the most suitable waste management services.
- Follow up with customers to meet objectives and maintain satisfaction.
- Respond promptly and professionally to inbound calls, emails, and customer inquiries.
- Address customer complaints courteously and resolve issues efficiently.
- Coordinate with Sales, Logistics, and Operations teams to ensure smooth service delivery.
- Set up new client accounts and sites in the company database.
- Maintain accurate records and data in CRM software.
- Sales Experience : Minimum 1+ year of B2B sales experience.
- Customer Service : At least 2 years of customer service experience, preferably in a fast-paced environment.
- Industry Knowledge : Experience in the solid waste or environmental services sector is an asset.
- Technical Skills : Proficiency in CRM software and Microsoft Office programs.
- Communication Skills : Excellent verbal and written communication skills; bilingual in French andEnglish is an asset.
- Attributes : Strong listening skills, ability to multitask, prioritize, and manage time effectively.
- Education : Professional diploma in sales consulting or equivalent experience preferred.
- Competitive base salary with commission potential.
- Comprehensive benefits package, including RRSP/DPSP contributions.
- Automobile allowance and fuel card (if applicable).
- Career advancement opportunities within a growing company.
- Supportive and collaborative work environment with ongoing training and development.
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