Site Reliability Engineer

SITE RELIABILITY ENGINEER ABOUT THE ROLE As a Site Reliability Engineer (SRE) , you will ensure the reliability, scalability, and performance of our product. You will lead efforts in proactive monitoring, incident management, automation, collaborating across teams to implement best practices in reliability engineering. Your expertise will drive resilient infrastructure, minimize downtime, and enhance operational efficiency to support business goals. ABOUT POINTSBET We provide an opportunity for our people—our most powerful and irreplaceable resource—to work in a rewarding, fun, challenging environment and an instrument for personal and professional growth. PointsBet is a sports & casino betting operator that sits in the very rare position of owning and controlling its technology end to end. Our proprietary platform and our commitment to an in-house approach powers unrivalled innovation and personalized experiences that our customers cannot get anywhere else. WHAT YOU WILL OWN Monitoring and Alerting:

• Implement intelligent monitoring solutions.
• Proactively monitor system health and performance metrics using dashboards and alerts.
• Define and refine SLIs, SLOs, and error budgets.

Incident Management:

• Analysing systems health and performance, identifying and mitigating incidents.
• Participate in on-call rotations and respond to incidents quickly and effectively.
• Serve as an incident commander, coordinating communication, mitigation, and resolution of incidents.
• Conduct post-incident reviews (PIRs) and drive follow-up actions to prevent recurrence.

Platform Resiliency:

• Design, implement, and manage resilient systems and architectures.
• Conduct regular performance and reliability reviews, identifying areas for improvement.

Automation:

• Reduce manual operational tasks by building automation solutions using Shell scripting, PowerShell or Python.
• Developing solutions for scaling, monitoring/alerting, auto-healing and
• automation, improving infrastructure scalability, reliability.
• Automate incident response procedures to improve efficiency and reduce manual intervention.

Collaboration:

• Work closely with development, product, and operations teams to align on objectives and drive reliability goals.
• Share technical knowledge across teams via extensive documentation.

Cost Optimization:

• Analyze cloud usage and identify opportunities for cost reduction.
• Implement best practices for efficient use of resources while maintaining system performance.

SKILLS WE SEEK

• Bachelor’s degree in computer science engineering, or a related field.
• 2+ years of experience as a Site Reliability Engineer or similar role.
• Experience with cloud platforms and services (Azure, AWS, or GCP).
• Familiarity with container orchestration platforms (e.G., Kubernetes, Docker Swarm).
• Experience with monitoring / observability tools (e.G., Datadog, Prometheus, Grafana, Azure Monitor, Dynatrace).
• Experience working on Log analysis tools like Splunk or Azure Log analytics using Kusto queries.
• Experience with Infrastructure as Code (IaC) tools like Terraform, ARM etc.
• Experience with provisioning or configuration management tools like Ansible.
• Experience working with SQL, PostgreSQL etc.
• Proficiency in scripting languages (Shell, PowerShell, Python, Go) for automation.
• Message Brokers: Azure Service Bus, RabbitMQ
• Experience with Git.
• Incident Management tools: Pagerduty, OpsGenie or Jira etc.
• Experience with Work management tools like Jira, Azure DevOps.
• Familiarity with cloud cost management tools and practices.
• Proficient in SRE best practices, including defining and maintaining SLIs, SLOs, and error budgets.
• Understanding of DevOps principles and practices.
• Experience working with Software Frameworks: .NET, .NET Core improving resiliency and observability.

PERKS AND BENEFITS

• Hybrid work arrangements
• Fun downtown office on Queen St. West
• Sabbatical Leave
• Pet-friendly office
• No meetings on Fridays
• Paid volunteer days
• Generous Vacation Time & Personal Days
• Generous parental leave policy
• Holiday shutdown
• Group Retirement Savings Plan (with Employer matching)
• Culture Events (sporting events, concerts, happy hours, holiday parties, team outings)
• Incredible culture fostered by a highly collaborative and high-performing team
• Professional development opportunities, working closely with the senior leadership team

IMPORTANT INFORMATION PointsBet Canada is dedicated to a high-performance culture and ensuring our employees are set up to deliver their best. We offer a fun, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and searching for a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence, then this is where you want to be! PointsBet Canada views responsible gambling as an ethical responsibility and an important part of a sustainable business model. We’re proud to be recognized as a socially responsible operator committed to integrating responsible gambling resources and tools throughout the entire player journey. PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or local law. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or require recruitment documents in an alternative format, please contact us at can-hr [at] pointsbet [dot] com.