Technical Product Manager

Key Responsibilities

• Product Strategy & Vision :
• Define the long-term vision and strategy for SMS, Firewall, USSD, MMSC and No-Code/Low-Code platforms, ensuring alignment with company objectives.
• Lead market analysis, identify trends, and leverage emerging technologies to shape the product roadmap.
• Product Development :
• Collaborate with engineering, security teams, and developers to define product specifications, technical requirements, and use cases.
• Drive end-to-end development, from concept to launch, with a focus on high scalability, security, and performance.
• Stakeholder Management :
• Interface with cross-functional teams, including engineering, design, compliance, and marketing, to ensure seamless product integration and deployment.
• Act as the primary advocate for the product, leading discussions with customers, partners, and internal teams to gather insights and improve offerings.
• Performance Analysis :
• Set up monitoring systems to track product KPIs and performance metrics, including throughput, latency, and error rates for SMS, USSD, and firewall services.
• Analyze data trends to optimize user experience, detect anomalies, and implement performance improvements.
• Regulatory Compliance :
• Ensure adherence to global telecom regulations, security standards, and data privacy requirements (e.g., GDPR, HIPAA, CCPA) throughout the product lifecycle.
• User Experience (UX) :
• Design user-friendly interfaces for USSD applications and ensure intuitive workflows in No-Code/Low-Code environments to enhance user experience.

• Experience :
• 8-10 years of product management experience in the telecom or software industry, specifically managing SMS, USSD, firewall, and No-Code/Low-Code applications.
• Proven experience in leading large-scale projects, particularly in highly regulated and complex technical environments.
• Technical Skills :
• Deep knowledge of SMS protocols (SMPP, SS7), USSD services,and firewall architecture
• Familiarity with No-Code/Low-Code platforms like OutSystems, Appian, or Microsoft PowerApps, including hands-on experience in building and deploying applications.
• Familiarity with 2G,3G,4G Architecture
• Strong API integration skills (RESTful, SOAP), with the ability to design scalable APIs and ensure seamless system interoperability.
• Understanding of network security principles, encryption standards, and cybersecurity best practices.
• Experience with cloud services (AWS, Azure, GCP), containerization (Docker, Kubernetes), and CI/CD pipelines for rapid deployment.
• Proficiency in using analytics tools (e.g., Mixpanel, Google Analytics) and product management tools (e.g., JIRA, Confluence, Trello).
• Analytical Skills :
• Strong analytical mindset with the ability to interpret complex data and make data-driven product decisions.
• Leadership & Communication :
• Proven track record of leading cross-functional teams, fostering collaboration, and driving results.
• Strong verbal and written communication skills, with the ability to translate technical concepts for a variety of stakeholders.

• Experience with agile frameworks (Scrum, Kanban) and product lifecycle management tools.
• Familiarity with AI/ML-based analytics for product enhancement and optimization.
• Knowledge of telecom compliance standards like GSMA guidelines, FCC regulations, or other regional requirements.
• Background in UX research and design thinking methodologies.