Marina Bay Sands Pte Ltd | Coordinator, MICE Service Centre

Job Responsibilities Administrative Functions Ensure all team members adhere to the standard operating procedures and policies. Observe department's standard operating procedures. Update team members' attendance and temperature log sheet. Be equipped with relevant product operating knowledge of various IT systems and office equipment. Work towards the company mission and vision to meet customer satisfaction and exceed expectations. Provide excellent service to customers in a prompt, friendly, and courteous manner. Maintain the highest standard of service to provide customer satisfaction and the best possible customer experience. Handle customer requests tactfully, including offering alternative solutions when services requested are not available. Strive to meet and exceed customers' expectations and satisfaction with prompt and reliable services. Be receptive to customers' feedback with due patience and diligence. Provide general secretarial support to clients. Handle enquiries via walk-ins, calls, and emails. Ensure smooth running of the Centre and its day-to-day operations. Assist in coordinating department events and organizing team-building events. Perform cashiering duties. Maintain cleanliness of working areas and be involved in energy conservation. Update Centre's daily and monthly revenue. Update daily checklist and ensure proper handover of tasks in communications log. Be equipped with basic knowledge of property information. Attend Corporate Social Responsibility (CSR) and Eco 360 activities as assigned by the immediate manager. Contribute to sustainability actions as required by the department. Attend quarterly department training. Maintain physical stamina and proper mental attitude to handle job functions and provide customer service to events. Be cross-trained and competent at the cross-trained location, adhering to the immediate manager's deployment arrangement. Contribute ideas that can help improve the department's work processes. Perform any other duties as assigned by the immediate supervisor/manager and head of department. Departmental Functions Provide excellent service to customers in a prompt, friendly, and courteous manner. Manipulate various IT systems to facilitate centre operations with both internal departments and external service partners, and commence data entry and processing of Event Service Orders. Liaise with the relevant Finance department, exhibitors, vendors, and/or other stakeholders to ensure adherence to payment processes and that payments for services requested are received. Liaise with exhibitors and other stakeholders on service requests, providing basic technical advice and redirecting to the relevant technical department for complex technical enquiries. Process charges via the IG POS system and EDC credit card machines for payment collection. Ensure that payments collected at the end of each shift are submitted to the Team Member bank. Attend operation meetings to be aware of and equipped with the operational requirements of events. Be present on-site during the setup of events, ensuring all services requested are delivered on time and assisting with any onsite challenges. Work with technical teams and other relevant departments/stakeholders to ensure efficiency in service deliveries. Attend to the exhibition service counter and assist and coordinate with exhibitors, vendors, and other stakeholders in onsite service requests. Follow up with exhibitors, vendors, and/or other relevant stakeholders regarding their feedback on service experiences. Evaluate and report on challenges faced with assigned events, proposing possible solutions for future reference. Work with the Information Technology team and Retail Mall management to respond to ICT services enquiries from retailers and coordinate to ensure service delivery. Keep track of service requirements of retailers to support accurate monthly billing. Assist Guest Service Agents in performing duties over the MICE Service Centre counter, including attending to enquiries via phone, facsimiles, emails, face-to-face interactions, and other means. Job Requirements Education & Certification Secondary education preferred. Experience No experience required as training will be provided. Good computer knowledge of MS Office applications (Word, Excel, PowerPoint). Other Prerequisites Excellent verbal and written communication skills. Self-motivated, with the ability to work independently. Ability to multi-task and work well in a fast-paced, busy, and stressful environment. A team player, results-driven, and able to respond calmly and make rational decisions when handling conflicts. Recognize and respond to individuals' questions, providing feasible and compliant solutions. Customer-focused, well-organized, energetic, able to work independently, and be a team player. Excellent interpersonal, customer service, communication, and problem-solving skills. Good personality and able to communicate with internal and external stakeholders. Proven accountability when working with confidential information. Willing to work various shifts, including mornings, afternoons, overnight, and public holidays. Work with internal management and Team Members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety. Willing to work shifts. #J-18808-Ljbffr