This is an IT support group | Credit Management Officer (Recovery)

Business Function The Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments, and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Responsibilities Manage written-off portfolio to meet the Individual and Team performance targets assigned by Management. Contact Customers to negotiate payment arrangements that will ensure maximum recovery and reduce credit loss for the Bank. Review Customers’ profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy. Deliver excellent quality service to Customers to achieve total Customer satisfaction. Resolve and follow up on Customer complaints and queries pertaining to areas under his/her responsibility within stipulated timeframe. Proactively identify issues, irregularities, and emerging risks, taking swift action to resolve or timely escalate to Team Manager as appropriate. Ensure compliance with Group Policy and Standards, local laws and regulations, control and procedure of the Bank. Execute and be responsible for operational tasks such as preparation of letters (i.e., Reminder Letters, Statement of Account, Settlement Letter, etc.) and account transactions (i.e., payment transfer, refund). Engage in digitalisation and leverage data analytics to provide contextualised insights and improve performance and processes. Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation, and proactively work toward risk mitigation. Work and collaborate with the team to achieve team’s goals and performance targets. Requirements Degree or Diploma in any related field. Preferably at least 3 years of experience in banking debt recovery or back-end collection (Knowledge in legal proceedings would be an advantage). Excellent communication and negotiation skills. Able to manage difficult customers and situations independently. Self-motivated, able to work and learn quickly in a fast-paced and dynamic environment. Display a high degree of team spirit and professionalism, and able to cooperate in a harmonious and productive manner with team members and stakeholders. Office is based at Changi Business Park. We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. #J-18808-Ljbffr