Realtor

Call Center Agent *Take customer calls and provide exact, satisfying solutions to their inquiries as well as issues.

1. Possibly pre-qualified leads generated by sales agents to transform them into brand-new company as well as routine listing visits.
2. Reply to all leads and prospective homebuyers in a prompt style to develop a solid customer base.
3. Conduct market evaluation to ensure listing prices are well-researched.
4. Total realty listing documentation, produce new MLS listings, post listings to social media, and execute an advertising plan for new listings to ensure accurate information that promotes quick sales.
5. Deal with customers to stage and market homes that attract property buyers and their real estate agents to accomplish a quick sale.
6. Coordinate with home examiners and realtors to schedule assessments, open homes, and showings.
7. Negotiate agreements with buyer's agents to achieve the best deal possible for the customer.
8. Follow up with customers once a week to offer feedback on their property listing to maintain them engaged and improve customer service scores.
9. Attend closing procedures to provide support to the client when suitable.
10. De-escalate situations involving dissatisfied customers, providing personal aid and support.
11. Collaborate with other call center specialists to enhance customer service.