Operations Coordinator

Artium Academy We are a Music Tech Platform that seamlessly streamlines the path of aspiring musicians in learning to creating to distribute / monetize their music journey. ● Learn: We are building AI based assessment and prescription tools to aide efficient learning and performing, thereby offering qualitative pedagogy to the learners globally. ● Create: Talented & aspiring learners from our cohort of learners & teachers get an opportunity to launch themselves as Artists through our creative & collaborative tools financed by Artium. ● Monetize/Distribute: These creators/artists are signed through our Music label and get an opportunity to monetize/distribute their music content through our digital distribution partnerships, live show opportunities & brand partnerships. The Opportunity We are currently hiring an Executive - Teacher Relationship & Operations to join our team and be responsible for facilitating teacher relations and all daily operations benchmarks as required with the aim of building a positive and engaged performance environment. What You’ll Do • Building strong relationships with teachers that will be sustainable in the longer run. • Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem. • Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the escalation criteria. • Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. • Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change. • Address operational issues and concerns in a timely fashion. • Managing Teacher Calendar & slot effectively so that the customer experience is intact. • Evaluate & Priortize feature enhancements & product backing while balancing the needs of teachers, internal stakeholders & partners.