UK Technical Support Diagnostic (Mandarin/Chinese Speaker)

About Autel： Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel products and services reach more than 70 countries and regions including the United States, Germany, the United Kingdom, and Australia. Autel is one of the world's leading providers of automotive intelligent diagnostics, inspection and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208). Riding the tide of intelligent automotive, IoT, and new energy, and applying big data and AI technology to integrate repair information and repair cases, Autel is committed to becoming a global leader in providing automotive maintenance solutions that seamlessly integrate device, cloud, big data, and artificial intelligence, while continuously building the digital ecosystem and exploring new opportunities in intelligent driving and new energy. Autel Intelligence has global offices including New York, California, Munich, Venice, London, The Hague, Paris, Dubai, Kanagawa, São Paulo, Shenzhen, Changsha, and Xi’an with more than 2,000 employees. For further information, please visit us now at Autel New Energy ( is the son-company of Autel, which was founded in 2021. Autel New Energy is aimed to the blooming Electrical Vehicle (EV) market. The business areas including EV battery monitoring, EV chargers and EV diagnose software and tools. Job Description:

• Responsible for providing technical support both before and after sales, including but not limited to managing projects from initiation to production, as well as ongoing operational projects. Familiar with the various characteristics and usage conditions of the company’s products.
• Acts as the primary point of contact for regional distributors and colleagues across departments, providing all necessary support.
• Handles after-sales repairs in the UK, including but not limited to processing warranty claims and managing spare parts inventory.
• Timely processing of customer feedback on technical product issues; responsible for tracking customer feedback, identifying technical issues, and proposing possible solutions. Collects customer requirements and provides feedback to the R&D department.
• Responsible for organizing, summarizing, and analyzing customer issues to facilitate R&D improvements and upgrades.
• Prepares and delivers product technical training, and documents maintenance cases.

Requirements:

• Bachelor's degree or higher, with 1 or more years of relevant experience in fields such as electric power, communications, electronics, measurement and control technology, instrumentation, automotive service technology, automotive engineering, or related disciplines.
• Preferred experience in industries such as charging stations, batteries, automotive, electronics, AWD (All-Wheel Drive), and ADAS (Advanced Driver Assistance Systems).
• Strong organizational and execution skills, ability to work under pressure, and a strong team spirit.
• Excellent learning ability, service-oriented mindset, strong sense of responsibility, with a conscientious and meticulous work attitude. Capable of delivering presentations and product demonstrations.
• Highly self-motivated and proactive.
• Fluent in Mandarin Chinese and English; proficiency in additional European languages is a plus.
• Willingness to travel within the UK and to Europe.

Office location and entry time: Location: London Area, United Kingdom Start date: As soon as possible Working hours: Full-time 关于Autel： Autel Intelligence 成立于2004年，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务。Autel的产品和服务覆盖70多个国家和地区，包括美国、德国、英国和澳大利亚。Autel是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。 乘着汽车智能化、物联网和新能源的浪潮，应用大数据和人工智能技术整合维修信息和维修案例，Autel 致力于成为提供设备、云、大数据和人工智能无缝整合的汽车维修解决方案的全球领导者，同时不断构建数字生态系统，探索智能驾驶和新能源的新机遇。 Autel Intelligence在全球设有办事处，包括纽约、加利福尼亚、慕尼黑、威尼斯、伦敦、海牙、巴黎、迪拜、神奈川、圣保罗、深圳、长沙和西安，共有2000多名员工。 欲了解更多信息，请立即访问我们的网站： 道通新能源 ( 2021 年初，我们成立了旨在满足未来电动车市场需求的全资子公司， 业务范围包含电动汽车充电桩，家用储能，电动汽车 IoT 服务，电池检测，电动汽车检测相关的软硬件产品，目前已经形成三大产品线，全球 员工近 200 名。 职责描述：

• 负责提供售前和售后的技术支持，包括但不限于从项目启动到投产的项目管理以及现有运营项目。熟悉公司产品的各项特性和使用条件。
• 作为区域经销商和各部门同事的主要联络人，提供所有必要的支持。
• 负责处理英国的售后维修工作，包括但不限于处理保修申请和备件库存管理。
• 及时处理客户关于产品技术问题的反馈，负责跟踪客户反馈，识别技术问题，并提出可能的解决方案。收集客户需求并向研发部门反馈。
• 负责整理、总结和分析客户问题，促进研发改进和升级。
• 编制并提供产品技术培训，记录维护案例。

任职要求：

• 本科及以上学历，具有电力、通信、电子、测控技术与仪器、汽车服务技术、汽车技术等相关专业的1年或以上相关工作经验；
• 具有充电桩、电池、汽车、电子、全时四驱、ADAS等行业经验者优先考虑；
• 较强的工作组织能力、实施能力、抗压能力和团队意识；
• 学习能力强，具备良好的服务意识，责任感强，工作态度认真细致，能够进行演示和产品展示；
• 主动性强；
• 精通普通话和英语，优先考虑掌握其他欧洲语言者；
• 能接受在英国境内及欧洲出差

入职地点：英国伦敦 入职时间：尽快 工作时间：全职 立即申请，加入 Autel 新能源，共创绿色未来！ 联系方式: 领英直投或者发送到简历到mailto:recruitment1.eu@autel.com （请记得在邮件题目中注明您申请的职位） 祝您求职顺利！