Senior Quality Manager-US Retirement Services
دوام كامل
في Infosys BPM
في
India
نُشرت يوم January 20, 2025
تفاصيل الوظيفة
Greetings from Infosys BPM Ltd., We are looking to hire a Senior Quality Manager for a US Retirement Services project at Pune, please find the below job description for your reference and, apply if interested. Job Role: Senior Quality Manager Work Location: Pune (work from office) Shifts: Night Shifts Educational Qualification: Graduate/Postgraduate from any stream with 10+ years of experience in US Retirement / 401k domain Job Description: US Retirement/401K domain experience is mandatory for this role
- Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
- Good working knowledge of Quality Control methodologies.
- Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies.
- Experience on Quality Assurance practices leading Stable and predictable process performance
- Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.
- Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
- Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
- Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
- Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
- Ability to analyze complex data and share key process and business inferences/insights with the leadership team
- Ability to project manage complex change initiatives by partnering with clients
- Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
- Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
- Strong communication skills.
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